This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DOD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This position is with the Office of Deputy Chief of Staff, G-3, US Army Command and Control Support Agency, located at the Pentagon, Arlington, VA.

Duties

Provide expert technical and analytical advice in matters relating to information technology. Evaluate the effectiveness of operations supervised in terms of mission accomplishment, quality and quantity, standards, procedural, policy, and regulatory compliance. Design, schedule, and complete projects to meet user requirements utilizing structured design techniques. Plan complex Cyber Security training to solve problems in designing, programming, implementing, and testing of emerging concepts, strategies, or systems. Initiate and direct feasibility and design studies associated with the development of application systems. Provide agile and dynamic data analysis that enables complex decision-making.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position is designated as a Key Position that cannot be vacated during national emergency or mobilization without seriously impairing the capability of the Command and Control Support Agency to enable US ARMY execution of Title 10 duties.
• Employee may be required to remain on duty or report for duty during severe weather, installation closings or other local emergency.
• May be required to work overtime and other than normal duty hours which may include evenings, weekends, and/or holidays.
• The incumbent is in an on-call status at all times subject to short notice recall during crisis situations and irregular work hours, including weekends and holidays.
• Incumbent may be required to recall at any time to HQDA or to an alternative work site to provide support under emergency or exercise conditions. This requires availability on a 24-hour basis via government furnished equipment
• Civilians in key positions must be exempted from recall to active duty because of Reserve or retired military obligation.
• This position may require Temporary Duty (TDY) travel up to 25% of the time. Travel is provided by military/commercial means.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Supervisory IT Specialist (PLCYPLN) Specialized and Other Experience: One year of specialized experience which includes: Managing complex Information Technology projects, plans, and/or contracts; providing technical advice and guidance in various IT areas such as strategic planning, process improvements, and Security and Information Assurance/Cyber Security; and coordinating and securing resources to support Information Technology requirements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify the team's work activities, processes, and practices to meet these needs; collaborating across team and outside of own team to organize planning sessions that elicit ideas for improving customer service and support. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; actively listening and clarifying points when presenting highly complex and controversial findings; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address HT-APF-W241AA DCSOPS, USA COMM & CONTROL SUPP AGCY DO NOT MAIL Arlington, VA 22202 US
• Name: Army Applicant Help Desk