The incumbent serves as the Administrative Officer to the Associate Director for Quality and Patient Safety at the Amarillo VA Health Care System (AVAHCS). The incumbent reports directly to the Associate Director for Quality and Patient Safety. The primary purpose of the position is to assist the Associate Director for Quality and Patient Safety by planning, designing, and conducting studies; analyzing and evaluating programs, operations and issues.

Duties

Duties include but are not limited to: The incumbent functions as the primary liaison and the principal advisor to the Associate Director for Quality and Patient Safety on all administrative management matters associated with the Associate Director for Quality and Patient Safety 's programs and operations. The incumbent develops and implements policies for the Associate Director for Quality and Patient Safety's programs which encompasses multiple staff offices and serves as the conduit for information flow and management of assignments between such offices. The incumbent evaluates processes and makes recommendations for effective organizational changes. Serves as team leader for Health Care System-wide studies or projects with significant organizational changes. Analyzes and evaluates, quantitatively and qualitatively, programs and/or operations effectiveness in. meeting Performance Measures and other short and long-range objectives. Provides advice and recommends courses of action pertaining to the personnel management and administration issues and/or program support work, such as program or office planning, evaluation of clinical programs or issues. The incumbent reviews personnel management issues and provides advice to on matters and/or issues such as recruitment, promotions, awards, position classification, training disciplinary actions, etc. The incumbent has the authority to act for the Associate Director for Quality and Patient Safety (ADQPS) in administrative matters, including the supervision of all administrative functions within the office of the ADQPS. Ensures workflow and appropriate coverage, provides oversight on work assignments, reviews and makes recommendation on the preparation of performance standards and/or changes as needed. The incumbent must constantly adjust operations and assignments in relation to continuously changing and unpredictable conditions. Frequent, abrupt, and unexpected changes occur in work assignments, goals, and deadlines due to unannounced surveys by accrediting bodies, and for cause inspections by groups who have oversight on VA functions. Ensures clerical/administrative personnel receive the necessary information and guidance for performing their assignments as needed. Ensures the office adheres to reporting requirements at all levels. The incumbent monitors and manages incoming actions and requests from initial receipt to completion and closeout. Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office. Receives and monitors completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is closed out with the inquirer or office. Participates in special information flow studies, analyses, presentations, and briefings, as assigned. The incumbent conducts analytical studies on operational processes, issue topics, or related special projects. These studies may require study planning, statistical measurement, data analysis, and report preparation and development. When tasked with this type of project, serves as the responsible contact for leading these projects from initiation to completion and may be required to present the results to senior leadership. Develops position papers and decision documents representing the position of the organization on a variety of complex and sensitive issues such as the quality or timeliness of veteran care issues within the system or at times, issues of Congressional or media interest that have significant national impact e.g., quality and safety concerns or involve several functional areas. Serves as a Project Team Lead to responsible for identifying problems, analyzing data, and recommending resolutions on a variety of issues and problems pertaining to the Health Care System's resources, personnel, process improvement and organizational performance special studies. The incumbent establishes and manages a working project team in conducting studies/project workshops. Leads team of Service Chiefs, Health System Specialists, and/or Administrative Officers; or workshop sessions in developing "as-is" models, identifying process improvements, "to-be" models, and organizational changes. Reengineers functional processes, applying Healthcare proven best practices and various modeling techniques. Reviews and evaluates data collected for analysis and study goals. Develops and presents briefings and reports on study/project status, findings, and/or recommendations to senior Health Care System managers and VISN service managers. Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD006520 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/12/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: managing clinical and administrative operations, conducting data analysis, leading business planning and establishing effective accountability relationships; developing and directing all administrative functions of a service; establishes policies, guidelines, and programs for the product line and the health care system by providing information and recommendation; knowledge of a wide range of qualitative and quantitative analytical tools and methodology for assessing clinic efficiency, provider and specialty productivity; applying the principles and practices of continuous quality improvement to group problem-solving and demonstrated skills and interpersonal effectiveness; evaluation of product line performance measures, goals and objectives and makes necessary adjustments to improve delivery of patient care services. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (TRANSCRIPT REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience as described above. You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Communication Organizational Performance Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Thomas E Creek VA Medical Center 6010 Amarillo Boulevard, West Amarillo, TX 79106 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]