This position serves as a Military Service Coordinator on the Public Contact Team, located in the Veterans Service Center. Through seasoned knowledge the incumbent provides specific information and comprehensive assistance to veterans, their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits, to include those cases in which issues require an advanced technical proficiency.

Duties

Serves as primary resource for service member(s) and their dependents to initiate a BDD or QS claim, throughout IDES process regarding VA benefits. Receives referral package(s) from the Physical Evaluation Board Liaison Officer (PEBLO) and reviews same to ensure compliance with acceptable referral criteria. Schedules and conducts appointments with service member(s) to provide service member and/or their dependent(s) overview of benefits, and provide resources for obtaining VA contact info. Advises service member(s) of purpose of BDD, QS and DES programs. Advises of stipulations and Rights with regard to identifying and claiming disabilities. Performs post interview follow up activities, to include VCAA notifications, development of additional evidence, examination requests and retrievals. Performs Exit Interviews as necessary after PEBLO presents proposed ratings. Conducts comprehensive discharge briefings to large groups of servicemen and women and their spouses at separation points, utilizing a wide range of briefing techniques and communication skills. Provides information to disabled veterans about the specifically designated employment assistance for service members being separated for medical reasons. Provides assistance with all types of VA claims to service members. Obtains retirement data and needed medical records. Counsels veterans, their dependents, and their beneficiaries regarding all benefits available through other agencies through personal interviews, telephone interviews and correspondence. Explains the full range of VA Benefits and all related programs. Explores all avenues of assistance and takes positive action to encourage individuals to fully utilize the available benefits and to participate in programs of education, training job placement, counseling, housing, etc. Analyzes claims and initiates action to obtain all required evidence to support claim. Explains the types of documents necessary to facilitate timely processing of claims and provides assistance in obtaining and competing such documents and forms as required by the type of claim being submitted or services being requested. Represents the VARO at functions in the area. Serves as a resource for the veteran community by participating in events and outreach programs.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Interpreting and applying laws, regulations and policies in the management and processing of medical and benefit service claims. (2) Reviewing and analyzing medical and legal evidence to make determinations as to the entitlement and/or eligibility for benefits and services (3) Experience developing case file records and reports to support claim decisions. Or applicants may substitute education for the experience required to qualify at the GS-11 level: Graduate Education. You must have at least a Ph.D. or equivalent doctoral degree or have completed 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., IF RELATED. One year of full-time graduate education is normally determined by the school you attended. If that number cannot be determined, 18 semester hours should be considered equivalent to one academic year of graduate study. Part-time graduate education is creditable on a pro-rated basis. If you qualify based on your education, you must upload or fax a copy of your college transcript along with your application. If you are selected for the position, an official college transcript(s) will be required at your start date. Or applicants can combine education and specialized experience to qualify for the position. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. To do so, first calculate the percentage of qualifying education you have as a percentage of the education required. Next, calculate the percentage of specialized experience you have as a percentage of the experience required. Then, add the two percentages. The total percentage must equal at least 100% for you to qualify for the position at the GS-11 grade level. If you qualify based on a combination of graduate education and specialized experience, you must submit a copy of your official college transcript with your application.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Dalisa Morson
• Phone: 313-596-7200
• Email: [email protected]