This position is in the VA Regional Office, Los Angeles, California. The incumbent is assigned to the Veterans Service Center or Benefits Eligibility Support Team and reports to Veterans Service Center Manager (VSCM) and/or Designee or BEST Manager or Designee, who serves as the immediate supervisor. The primary purpose of this position is to provide objectively based information for making decisions on the administrative aspects of organizational operations and management.

Duties

Major Duties Develops recommendations for program officials and supervisors that is complete and accepted by operating components. The incumbent develops new or modified work methods, systems variations, and evaluates administrative operations that promote efficiency and cost savings. Recommends and submits organizational change guidance, procedures, and documents. Reviews, implements, assess, and improve training requirements for assigned VA employees. Provides higher management with reports, evaluated information, budgetary proposals, and similar products necessary for effective direction of administrative operations. Participates in discussions, meetings, conferences and conference calls with agency administrators, senior subject matter and technical personnel, and other federal agency officials to secure and investigate facts; present conclusions, recommendations, and alternatives; obtain concurrence; develop alternate courses of actions; and mutually resolve problems. Advises management of unique conditions and issues which affect administrative activities and provides guidance on interpretation and implementation of new and revised legislation, policies, regulations and procedures. Establishes study methods and techniques to be utilized in substantive program studies and audits. Develops and employs advanced qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of organizational programs. Complies, develop, and organizes narrative and statistical information using generally advanced methods, techniques, and precedents requiring considerable adaptation and/or interpretation for application to administrative functions. Reviews and reconciles large amounts of data and oversees Privacy and Freedom of Information Act Programs. Applies analytical and evaluative methods and techniques to issues or studies concerning substantive administrative support functions. Interprets findings resulting from studies that are independently developed. Completes analyses of data and identifies administratively significant findings. Examines and evaluates operations in meeting established goals and objectives. Prepares status reports for review at all levels. Evaluates the effectiveness of administrative functions, training, and operations in the Veterans Service Center. Prepares written media release for publication in various VA, VBA and local newspapers, and/or other publications at the direction of the Director. Develops a network relationship with the state and private veterans' organizations to broaden the scope of outreach and increase the community awareness of the role VA plays in being a resource to that community. Speaks to members of the Armed Forces, State and local officials that represents the agency on media programs involving matters of interest to veterans. Serves as a resource for the veteran community by participating in events and programs, such as the Military Transition Assistance, Armed Forces Day booths, Veterans Organizations seminars, etc. Work Schedule: 07:00am- 03:30pm, Monday-Friday Compressed/Flexible: Not Available Telework: Yes- as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: 41583-0 | Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Specialized experience is defined as conducting detailed analysis of issues, work functions and work processes, AND knowledge of pertinent laws, regulations, polices which affect work processes and operation. Examples include: Participating in the identification and development of data required for use in the management and direction of programs. Preparing guidance documents for work plans. Researching program methods and establishing procedures for program requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Los Angeles Regional Benefit Office Federal Building, 11000 Wilshire Boulevard Los Angeles, CA 90024 US
• Name: Corey Smith
• Phone: 515-323-7575
• Email: [email protected]