Job opening: Management and Program Analyst (Quality Management Specialist)
Salary: $111 609 - 145 090 per year
Published at: Dec 11 2023
Employment Type: Full-time
This position is located in USCIS Field Operations Directorate, Office of Field Operations, DISTRICT 44.
As an Management and Program Analyst (Quality Management Specialist), you will create and implement solutions for adjudication and administrative processes, or related areas using a wide range of quantitative and qualitative methods.
Duties
Utilizes process improvement methodologies to examine, address and improve the efficiency and effectiveness of Immigration benefit adjudication and administrative processes.
Consults with component training officials on quality management subjects for the development and delivery of new and/or improved training courses.
Conducts reviews of production activities and capabilities considering clerical functions, adjudication, and contract quality requirements.
Utilizes quantitative and qualitative process indicators for data interpretation to improve organizational performance.
Knowledge of USCIS administrative laws, policies, regulations, and precedents applicable to the processing of immigration and citizenship benefits requests and associated clerical processes.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/20/2023.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/20/2023.
GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Preparing and maintaining files documenting patterns or trends for use in providing feedback to supervisors or to identify training needs.
Planning and implementing quality improvement projects to develop, document and implement solutions.
Analyzing program needs, recommending policies and formulating procedures for local offices and managers.
Preparing reports regarding quality assurance activities for submission to appropriate offices.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/20/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
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