This position is located in the Executive Office of the President, Office of Administration (OA), Office of the Chief Financial Officer (OCFO), Travel and Events Division (TED). The incumbent administers the Concur CGE (Concur Government Edition) self-service travel system for the EOP. Coordinates and provides Concur training and identifies creative solutions to customer needs. Promotion to the next highest grade level is neither guaranteed nor implied.

Duties

As a Travel Help Desk Administrator, GS-0501-7, your typical work assignments may include the following: Serves as the EOP help desk administrator of the Concur self-service travel system. Provides assistance with managing the travel services help desk customer support phone line and e-mail account. Responds to customer inquiries pertaining to Concur and other travel issues. Provides training to new users and approving officials on the Concur travel module. Assists with maintaining lines of accounting and assigns these lines to correct EOP component activities. Recommends revisions to the travel system, current policies, and procedures to promote increased utilization of the travel system. Assists with developing and implementing the travel services help desk processes and procedures. Coordinates and tracks customer inquiries for dashboard reporting to the Chief Financial Officer. Updates and maintains routing lists used to flow documents to the appropriate approving official.

Requirements

• Must be a U.S. citizen or national
• Selective Service registration is required if you are a male born after December 31, 1959.
• Subject to pre-employment and random drug tests.
• Must participate in the direct deposit pay program.
• New employees to the Executive Office of the President will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
• May be required to successfully complete a one year probationary period.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• Must be determined suitable for federal employment.
• Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level).
• Only experience and education obtained by the closing date of this announcement will be considered.
• The agency requires 30 days on site before being eligible to participate in the telework program.

Qualifications

MINIMUM QUALIFICATIONS REQUIREMENTS: All applicants must meet the qualification requirements outlined below to be considered minimally qualified for this position. The qualification requirements are in accordance with the Office of Personnel Management Qualification Standards. ALL QUALIFICATIONS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. TIME-IN-GRADE REQUIREMENTS: Applicants possess one full year (52 weeks) of specialized experience at or equivalent to the next lower grade level or pay band in Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE: Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. You may qualify at the GS-7 level, if you must meet the following minimum qualification requirements:One year of specialized experience equivalent to the GS-5 grade level in the Federal service or equivalent experience in the private sector that demonstrates the following: 1. Familiarity of the Concur self-service travel system. 2. Understanding of Federal travel, travel systems, policies and practices and related regulations and procedural guidelines as promulgated by the Department of Treasury, General Accounting Office, General Services Administration, and Department of State; and 3. Understanding of the automated accounting systems and the problems associated with changes to systems in order to locate and analyze data. OR 1 full year of graduate level education or superior academic achievement OR A combination of experience and education. (Combinations of successfully completed education and experience may be used to meet total qualification requirements as specified above. The total percentages must equal at least 100 percent to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-7.) Experience refers to paid and unpaid experience, including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

1 full year of graduate level education or superior academic achievement
OR
A combination of experience and education. (Combinations of successfully completed education and experience may be used to meet total qualification requirements as specified above. The total percentages must equal at least 100 percent to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-7.)

Contacts

• Address Office of Administration 725 17th Street Washington, DC 20503 US
• Name: Client Services EOP - OA
• Email: [email protected]