Portland VA Healthcare System is looking to fill a Supervisory Medical Support Assistant positions with Primary Care. The list generated from this announcement will be used for the next 90 days. This announcement is open to Portland VA Medical Center employee's only. You must upload your most current SF-50 to verify eligibility. If you are not a Portland VA Medical Center employee or do not upload your must current SF-50 you will not be considered for the position.

Duties

The incumbent serves as a Supervisory Medical Support Assistant (MSA) in the Primary Care at VA Portland Health Care System. Assignments at this level include but are not limited to: -Assigning and evaluating the work of subordinate staff -Acts as a subject matter expert, trainer, and supervisor for all other Primary Care MSAs -Resolving complex problems to ensure patient services are met -Evaluating new systems in order to make recommendations for improved operations -Identifying education or training needs -Evaluating performance, and taking disciplinary action when necessary. -Provides guidance to staff on administrative matters including staff supervision, and clinic scheduling, administering bed control, maintenance, and evaluation of medical records, and assuring legal requirements for care -Assigns work to subordinates based on priorities, and then evaluates that work, ensuring that tasks are completed, that good working relationships exist among team members and management, and that team priorities, goals, needs, and achievements are coordinated with management. Work Schedule: Monday- Friday, 7:00am to 5:30pm, varying schedule. Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. **Resume must include hours per week for work experience credit. ** Candidates must demonstrate the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019 The full performance level of this vacancy is GS 8 Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

Education is not used for substitution of experience at the GS 8 level.

Contacts

• Address VA Portland Health Care System 3710 Southwest US Veterans Hospital Road Portland, OR 97239 US
• Name: Dustin Angoco
• Phone: 520-629-1746
• Email: [email protected]