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Duties

WHAT IS THE ONLINE SERVICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: USER EXPERIENCE SERVICES The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Design mockups to communicate design themes for improved user experience that incorporate various elements of IRS branding and visual identity. Build interactive prototypes based on requirements, user experience (UX) best practices, and Section 508 accessibility guidelines and other applicable rules and regulations. Keep the websites' interface in alignment with IRS requirements, while ensuring the existing platform and customers continue to be successful. Establishes and promotes design guidelines, best practices and standards. Research trends in online design, development, and functionality, including areas such as mobile and internet of thing (IoT) user experiences. Outlines options for management and senior staff. Create Personas, Journey Maps, Market/Comparative Research, Analytics reports, Surveys, Interviews, and Customer Experience Metrics. Consult with leadership on interpreting business needs, using creativity to contribute to the production of appropriate designs, layouts, and overall visual improvements to enhance the look and usability of agency web sites and other artifacts, including personas, presentations, wireframes, and flows. Perform other duties as assigned.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-9 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service: Specialized experience for this position includes: Experience analyzing, methods and procedures to research and assist in the development of new website service deliver. Analyzing and evaluating methods and techniques to assist in research of emerging technologies, design, content creation and development strategies for the Web. Using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details. Experience using current design principles and development techniques to enhance the look and usability of websites. Preparing draft reports and other substantive guidelines and materials; OR EDUCATION:You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree OR LL.B. or J.D., if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. At least 1 year of combined graduate education and experience as defined in paragraphs above. GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service: Specialized experience for this position includes experience analyzing, methods and procedures to research and give advice on new website service delivery and integration to achieve organizational goals and conducting studies of website use to implement and recommend changes. Analyzing and evaluating methods and techniques, including: Analytics, Surveys and Customer Experience Metrics, to provide advice on the design, content creation and development strategies for the Web. Experience using intuitive navigation schemes, accessibility and usability to maximize functionality and make websites easy to use. Experience using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with design themes. Using design principles and development techniques to resolve problems and make recommendations on critical issues affecting online design. Experience preparing reports and other substantive guidelines and materials to recommend alternatives and techniques to management. Using workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines. OR EDUCATION: You may substitute education for specialized experience as follows: a Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university. OR3 full years of progressively higher level graduate education leading to a Ph.D. degree in a related field of study. OR LL.M., if related OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. At least 1 year of combined graduate education and experience as defined in paragraphs above. GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Using analytical and evaluative methods and techniques, including Analytics, Surveys, Interviews, and Customer Experience Metrics, to research and analyze emerging technologies, and provide advice on the design, content creation, and development strategies for the Web. Using user interface design principles, including intuitive navigation schemes, accessibility, and usability to maximize functionality and make websites easy to use. Experience using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with development teams. Delivering design solutions and other interactive experiences using design software and tools to communicate design themes. Using design principles and development techniques to discuss and resolve problems; and provide advice, guidance and recommendations on critical issues affecting online design. Using organizational techniques and processes to manage and present complex information. Experience using workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines. Using oral and written communication principles and techniques to articulate design ideas, prepare reports, and make recommendations to management. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address OLS - User Experience Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748