About the Position: Located at: ARMY COMM HOSP KELLER 197205 USARMY MEDCOM KACH900 Washington Rd West Point NY 10996 USA This is a Direct Hire Solicitation

Duties

Manage business operations for a complex, multi-faceted medical practice. Provide guidance to, and answers inquiries concerning the interpretation and application of regulations and policies. Prepare a variety of plans, which establish milestones to effect special requirements such as meeting performance plan objectives and monitors progress to ascertain status of goals and objectives. Use databases tracking status of medical readiness goals and coordinates implementation of staffing agreements of provider and support staff from external units. Incumbent assists in the development and implementation of effective patient care systems to achieve practice compliance with DHA and MEDCOM policies, manuals and Operations Orders for the practice. Incumbent demonstrates a comprehensive understanding and applies knowledge of the types of information technology systems. Implement scheduling process in accordance with the MHS Commander's Guide to Access and MEDCOM policies to maximize provider availability and productivity. Manages daily operations of the practice, including emergencies, cancellations and no-shows. Ensure confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA). Expertise in MHS/Army referral management policies, procedures, and systems for Direct Care and Network referrals in order to enhance access to care standards and reduce network leakage. Ensure the clinic maintains continual compliance with the Joint Commission (TJC) ambulatory care standards for accreditation and the Patient Centered Medical Home (PCMH). Monitors satisfaction scores and comments and uses results to initiate actions to improve practice operations. Responsible for implementing and supporting clinical and administrative processes in order to ensure all necessary resources are available for medical home staff to meet performance standards. Provide first level supervision to practice administrative staff. Approves, rejects, or recommends action on such matters as promotions, selections, awards, and disciplinary actions, and investigates and/or hears employee grievances or serious complaints and implements or recommends appropriate action. Incumbent is directly involved in the management of and recommending of various career-development/professional enrichment programs for employees. Monitor and validates input for standard Army and DoD time and attendance systems. Assigns work to subordinates based on priorities, difficulty of assignments, and the capabilities of employees. Develop performance plans, evaluates work performance of subordinates, and provides recommended ratings of record. Make or approves selections for subordinate administrative positions.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a Temporary Duty (TDY) or business travel requirement of 15% of the time.
• Tier 1: Appointment to this position is subject to a background investigation to determine your suitability for Federal employment.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations.
• This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes experience coordinating and evaluating healthcare delivery systems such as clinic administration and personnel; and experience collecting and evaluating data for research studies; and experience utilizing automated healthcare delivery systems to monitor enrollment, patient satisfaction, and productivity. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a degree or a major in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83CL DHA STAND-ALONE MKT-KELLER ACH DO NOT USE West Point, NY 10996 US
• Name: Army Applicant Help Desk