This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.

Duties

You will diagnose information technology (IT) customer service requests to determine feasibility of additional requirements with existing capabilities. You will provide support to the Customer Technical Representative (CTR) by interpreting and representing the Customer in contract discussions and requirements. You will review installation plans to ensure they meet Customer and Regional Operational requirements. You will oversee the procurement of hardware or software releases to maintain compatibility with current operations. You will analyze information technology (IT) policy and planning issues to resolve problems.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• The employee may be recalled to duty after working hours.
• Selectee must obtain and maintain a current valid United States driver's license.
• This position is designated as a Cyber IT/Cybersecurity Workforce position.
• You must obtain and maintain the credentials as described in SECNAV M-5239.2 for specialty area 411 (Technical Support Specialist) intermediate level within 12 months of appointment.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Providing support to the Customer Technical Representative (CTR) by interpreting and representing the customer discussions and requirements; 2) Serving as senior technical advisor for all customer service problems; 3) Providing input to CTR for preparation to the final report on Contractor performance for the applicable task order; and 4) Providing customer representation in any discussions regarding service level agreement clarification and or definition and support process. NOTE: This information must be FULLY supported by your resume. IN ADDITION, I have IT-related experience demonstrating the following four competencies: 1. Attention to Detail, 2. Customer Service, 3. Oral Communication, and 4. Problem Solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

For the GS-11, education may be substituted for Specialized Experience as follows:

Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management.
OR
Successfully completed 3 full years (54 hours) of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address NB CORONADO Commander, Navy Region Southwest 937 Harbor Drive San Diego, CA 92132-0058 US
• Name: CNRSW Jobs-IT
• Email: [email protected]