Job opening: Management and Program Analyst
Salary: $132 368 - 172 075 per year
Published at: Dec 04 2023
Employment Type: Full-time
This position is located in Quality Training and External Affairs Division, Service Center Operations Directorate.
As a Management and Program Analyst, you will analyze a variety of programs and oversee quality management and improvement projects designed to implement effective and cost efficient processes and solutions.
Duties
Collect and study data to reveal ways to improve and enhance operational effectiveness, efficiency, and productivity for major aspects of substantive agency mission-oriented programs.
Provide technical assistance and support to management in a variety of matters relating to quality management procedures, studies and projects.
Lead working groups and identifies process improvement opportunities that reveal significant or mission critical deficiencies.
Design and executes plans to automate and streamline processes using business automation methodologies and tools.
Communicate with organizational peers and leaders to establish unit priorities, policies, objectives and long range plans.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/13/2023.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/13/2023.
GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Analyzing study results and recommending actions to achieve program objectives and improvements.
Overseeing quality management and improvement projects designed to implement effective and cost efficient processes while meeting the agencies objectives;
Making recommendations about the methods to use to collect, analyze and manage data to improve data quality and efficiency of data systems.
Collaborating with peers to identify best practices and ensure the organization's interests are represented and objectives are met.
Preparing well written reports and proposals based on analytical and quality management findings to provide recommendations for improvement.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/13/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
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