About the Position: Serves as Chief, Information Technology Service Management Division, G-6, United States Army John F. Kennedy Special Warfare Center and School (USAJFKSWCS), Fort Liberty, NC.

Duties

Provides expert customer support and advice to end-users; suggests technically feasible solutions to varied IT problems as they occur. Recommends the most effective and efficient automation approaches with positive impact on multiple users. Evaluates new concepts and technology affecting the accumulation and dissemination of data to solve customer’s IT needs throughout the installation. Coordinates with USAJFKSWCS personnel to define/refine functional requirements and translate functional requirements into technical specifications. Provides services that permit the publication and transmission of information about the organization's programs to internal and external audiences using the internet. Coordinates with the USASOC CIO/G-6 and the Installation Director of Information Management (DOIM) for the provision of IT services to USAJFKSWCS personnel. Serves as event Web and IT lead in support of the USAJFKSWCS Blackboard LMS Domains, ensuring technology preparation and execution are complete for all users, in accordance with standard operating procedures (SOP). Interacts with 500-600 faculty members and assists them in maintaining their courses and sections in the U.S. Army John F Kennedy Special Warfare Center and School Learning Management System (LMS) environment and the Course End Feedback (CEF) system. Responsible for providing leadership and first line supervision for subordinate Information Technology (IT) Specialists while managing the daily tasks of Contracted Manpower Equivalents (CMEs). Coordinates Project Management duties on Instructional Technology applications and services as assigned by the supervisor.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time.
• Overtime and shift work may be required, to include short notice overtime on nights, holidays, and weekends.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Supervisory IT Specialist (PLCYPLN/CUSTSPT): Specialized and Other Experience: One year of specialized experience which includes: 1) Utilizing expert knowledge of equipment hardware and software capabilities of desktop computers, peripherals, server systems, applications and IT infrastructure architecture in order to provide customer support for workstations, server level applications, and networked enterprise level services to the installation; 2) Providing resource management and oversight of approved plans to improve the customer support for the delivery of networked installation services; 3) Identifying Enterprise level services outages, determining its solution, and articulating the actions needed to complete the task of restoring services to optimal performance; 4) Applying knowledge of capabilities and limitations of hardware/software, storage and configurations methods necessary to support customer requirements of information systems to meet current and future requirements; and 5) Identifying and correcting system problems which are noted during operation phase of software life cycle. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-12. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailCustomer ServiceOral CommunicationProblem Solving Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent GS-12.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address DN-APF-W1E0AA USAJFK SPECIAL WARFARE CNTR SCHOOL DO NOT MAIL Fort Liberty, NC 28310 US
• Name: Army Applicant Help Desk
• Email: [email protected]