The position is located in the National Center for Biotechnology Information (NCBI), Information Engineering Branch (IEB).

Duties

As a Supervisory IT Specialist (PLCYPLN), you will: Plan, direct, and establish policies and procedures governing the organization and management of the Branch's Project Management functions, and direct the implementation of these policies and procedures for an effective an efficient operation of the Branch. Supervise critical IT support services required to ensure the 24x7 operations and maintenance of the NIH critical IT infrastructure, including mission critical applications that provide services in support of public health. Provide leadership in centralized IT event management and reporting, asset discovery and configuration management, and oversight of the monitoring of IT operations required to ensure the health and performance of the NIH's critical IT applications. Play a central role in implementation of an IT service monitoring centralization/consolidation effort to improve the quality of monitoring services, improve incident/event management, and provide oversight of the configuration management process. Serve as a subject matter expert and resource manager for projects involving IT operations services delivery. Manage projects and assign or request resources to projects following Agile project management methodologies and ensure the accurate tracking of costs, schedules, milestones, and available resources. Present technical briefings for senior management and supported organizations. Have expertise and experience in numerous areas of information technology including application software development, customer support, systems analysis, systems architecture, security, policy as well as have experience managing development of data and compute intensive scientific applications. Function as the PMO Head and fully share in the planning, organization, direction, supervision, coordination, and conduct of all aspects of the administrative and business management operations of IEB as well as exercise the full range of supervisory responsibilities over subordinate staff. Provide user support for IT applications and components that provide services to external users and a variety of groups and projects throughout the Institute. Handle project management duties for IEB's software support and development contract. Be responsible for administrative and technical duties in all phases of the development, maintenance, and evaluation of software life cycle of new and existing IEB and NCBI-wide Automatic Data Processing (ADP) management and administrative systems.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• Position requires Financial Disclosure.

Qualifications

For all IT positions, individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You qualify at the GS-14 level, if you meet the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: planning, directing, and establishing policies and procedures for IT support services, enterprise architecture and project management functions; leading, planning and/or coordinating computing systems and software projects that involve multiple stages in the software lifecycle management and system design process; developing Automated Data Processing (ADP) policy in the ADP contracting process; providing day-to-day first line supervision of professional staff as well as providing oversight to contract staff; providing user support for IT applications and components that provide services to external users and a variety of groups and projects; overseeing the development, management, and implementation of project plans; developing research proposals and plans, formulating the requirements, and devising the research methods to accomplish the development, implementation, and evolution of databases; and interpreting guidelines, preparing and presenting reports, communicating complex technical requirements, and communication systems development and implementation issues to decision-makers and other stakeholders. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12186178

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Dr Bethesda, MD 20892 US
• Name: Douglas Bruno
• Phone: 240-406-8230
• Email: [email protected]