The position is in the Medical Administration Service (MAS) of the Alexandria VA Health Care System (AVAHCS) and position provides coverage of patient accounts and decedent affairs for the facility. This position serves as "trustee" for Personal Funds of Patients, Details Clerk, and provides general office support.

Duties

Duties include, but are not limited to: Maintains patient fund accounts (receive deposits, post deposits to individual accounts, post withdrawals, and balance accounts daily) Maintains statistical data and compile reports related to patient fund accounts. Follows guidelines, directives, manuals, standard operating procedures, regulations, and other guidance in performing work. Advises families on death and burial benefits. Prepares forms required in the processing of death cases. Compiles data and prepare reports such as mortality reports, audits, and reviews. Assists confused, distraught and/or upset individuals who do not understand policies and regulations. Communicates with and treat customers in a courteous, tactful, and respectful manner. Provides customers with consistent information according to established policies and procedures. Handles conflict and problems dealing with customers constructively and appropriately. Uses Microsoft Word or comparable word processing software to prepare letters, reports, and memoranda. Uses Microsoft Excel or comparable spreadsheet software to create and edit spreadsheets. Uses Microsoft Outlook to send and receive emails. Uses Veterans Health Information and Technology Architecture (VistA) applications or other comparable health information system(s) to access information or input data. Work Schedule: Monday-Friday 8:00 a.m. - 4:30 p.m. or 7:30 a.m. - 4:00 p.m., subject to change based on the needs of the facility. Position Description Title/PD#: Program Support Assistant/PD061620 Physical Requirements: The work is sedentary. Typically, the position sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, medical records, etc. No special demands are required to perform the work.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-6 grade level: One year of specialized experience (equivalent to the GS-5 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Provide assistance to customers and resolve issues or problems that arise. Experience in basic accounting and/or collection of funds. Basic computer skills including Microsoft word. Experience with filing and filing systems. Provides clerical support to an organization There is no educational substitution for the GS-6 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Alexandria VA Medical Center 2495 Shreveport Highway Pineville, LA 71360 US
• Name: Cynthia Rowe
• Phone: 717-205-7996
• Email: [email protected]