This position is assigned to the NAF Systems Branch (N6Q) supporting Fleet and Family Readiness Support Services (N94); Commander, Navy Installations Command (CNIC); Millington, TN. Incumbent serves as a Headquarters (HQ) IT Specialist (Customer Support) Lead responsible for and leading work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Requirements

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Knowledge of managerial practices and teambuilding concepts. Knowledge of and skill in applying Tiered Customer Support in helpdesk systems to intake, assign, monitor and complete helpdesk tickets. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of industry-standard and organizationally accepted business and systems analysis principles and methods in customer support. Knowledge of life cycle management concepts and skill in applying their application to the organization's current and future systems. Knowledge of and skill in supporting business, patron and non-official devices and systems to achieve end user device functioning at optimal level to meet mission requirements. Knowledge of and skill in supporting NMCI devices and systems to achieve end user device functioning at optimal level to meet mission requirements. Knowledge of and skill in understanding organizational business processes and operations. Knowledge of and skill in translating customer requirements into workable and cyber secure compliant solutions. Skill in collaborating with customers and staff to identify and solve problems. Skill in querying databases and other data sources, cleansing and normalizing data, preparing analysis and presenting data in an effective format using available technology tools. Skill in providing leadership to team members. Skill in team building. Ability to make helpdesk processes and operations recommendations for improvements. Ability to perform the full range of Lead duties. Ability to communicate effectively both orally and in writing.

Education

Four years' professional IT experience with an emphasis in computer hardware and operating system software, implementation and sustainment.

AND

Bachelor's degree from an accredited College or University in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.

OR

Four years' professional IT experience with an emphasis in computer hardware and operating system software, implementation and sustainment.

AND

A Bachelor's degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Contacts

• Address CNIC HQ 5720 Integrity Drive, Bldg. 457 Millington, TN 38055 US
• Name: CNIC NAF HRO
• Email: [email protected]