This Program Support Assistant position is in Mental Health & Behavioral Sciences Service (MHBSS) at the VA Providence Healthcare System, located at the Providence location. This position is a full-time at 40 hours per week.

Duties

The Program Support Assistant (PSA) works for Mental Health & Behavioral Sciences Service (MHBSS) at the Veterans Affairs Providence Healthcare System (VAPHCS) and provides administrative support to the service line and various MHBSS Programs. MHBSS staff and programs are integrated throughout the main campus and all three CBOCs and work collaboratively with area Vet Centers. The service line consists of staff in multiple disciplines, subspecialties, and programs, and includes both inpatient and outpatient services. The PSA is located at the main VAPHCS campus and supports the operations of MHBSS throughout the healthcare system. The PSA must possess a high level of organization, customer service skills, independent thinking, and the ability to work well in a team environment. Provides administrative support in the credentialing and privileging of MHBSS Dependent and Licensed Independent Providers. Serves as primary purchase card holder for MHBSS staff and all MHBSS fund control points (FCP). Executes fiscal transactions and timekeeping for assigned programs. Provides quarterly updates and reports to HSS and FCP Officials or designees on balances, purchases made, status, and amounts left for the fiscal year (FY). Assists MHBSS staff with coordinating travel, serving as subject matter expert and providing consultation and guidance as needed. Creates and maintains databases and other tracking mechanisms to ensure accurate and complete records are kept for areas of responsibility; updates and status are available to service and section chiefs, program directors, and HSS upon request. Maintains accurate and well-organized physical and electronic filing systems for reviews, required forms and documentation, and correspondence related to staff privileges, fiscal matters, proficiencies and performance, education requests, and other areas of responsibility. Assists section chiefs, program managers, and HSS in audit and accreditation preparations. Attends trainings, service meetings, discipline specific interservice meetings, and other developmental opportunities to aid in job duties and service functions; helps to identify and implement process improvement ideas. Works collaboratively as a team with other MHBSS admin staff, providing coverage and assistance to each other, in the shared goal of supporting MHBSS, VAPHCS, and Veterans. Work Schedule: Monday-Friday; 8:00am-4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant/PD037720 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: This position is in the Competitive Service. Veterans' preference does not apply using Direct-Hire Authority (5 CFR 337.201). This position is a LIUNA Bargaining Unit position. This position is covered by locality-based comparability pay.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2023. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Plan, organizes, and implements assigned tasks under strict deadlines and multiple change priorities; Interprets and applies written instructions, guidelines, and policy memorandums; Communicates effectively both orally and in writing; Uses a variety of computer programs and databases programs to perform daily tasks; Advises and instructs staff on reporting requirements and deadlines; and, Analyzes issues/problems and situations independently and makes appropriate recommendations. You will be rated on the following Competencies for this position: Attention to DetailCustomer Service (Clerical/Technical)Database AdministrationInterpersonal EffectivenessManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. However, some walking, bending, reaching, and carrying of items such as medical files, reports, and small packages is required. No special physical demands are required to perform the work. However, the work requires emotional stability to resolve urgent situations and manage competing priorities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address VA Providence Healthcare System 830 Chalkstone Avenue Providence, RI 02908 US
• Name: Jennie McGaffigan
• Phone: 781-824-0877
• Email: [email protected]