You will serve as a IT Specialist (Customer Support) in the Information and Education Technology (IET) Directorate or marine Corps University (MCU) of TRAINING AND EDUCATION COMMAND.

Duties

You will plan and deliver customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. You will diagnose and resolve problems in response to customer reported incidents. You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. You will develop and maintain problem tracking and resolution databases. You will install, configure, troubleshoot, and maintain customer hardware and software. You will develop customer support policies, procedures, and standards. You will ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: planning and delivering information technology (IT) customer support services (i.e. installing, configuring, troubleshooting, customer assistance, and/or training) in response to customer requirements. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

The following may be substituted in lieu of the above mentioned specialized experience in the Qualifications Section:

Successful completion of a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
OR
Successful completion of 3 full years (54 hours) of progressively higher graduate level education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks
OR
A combination of experience and graduate education as described above that equates to one year of experience

Contacts

• Address TRAINING AND EDUCATION COMMAND 1019 Elliot Road Quantico, VA 22134-5001 US
• Name: Department of Navy EIC
• Email: [email protected]