This position is assigned to the NAF Systems Branch (N6Q) supporting Fleet and Family Readiness Support Services (N94); Commander, Navy Installations Command (CNIC); Millington, TN. Incumbent serves as a Lead IT Specialist (System Administration) responsible for leading work that involves the planning and delivery of customer devices, including system configuration, patching, supporting deployed devices,troubleshooting, customer assistance, and/or training, in response to customer requirements.

Duties

In order to qualify for this position, resumes must provide sufficient experience, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. The IT Specialist is responsible for coordinating and implementing FFR computer support ventures and providing management with objectively based information for making decisions on the administrative, financial and programmatic aspects of operations concerned with effectiveness and efficiency of programs and operations. Primary ongoing responsibility is for deployment and management of non NMCI computer systems and support throughout the N9 enterprise with a focus on developing and meeting project commitments, including communications with all CNIC N9 stakeholders. May or may not have direct reports. Incumbent performs the following "Lead" duties over a team of approximately eight IT Specialist:. Ensures the organization's strategic plan, mission, vision and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services. Articulates and communicates to the team the assignment, project, problem to be solved,actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Coaches the team in the selection and application of appropriate problem solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Leads the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product. Trains or arranges for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects, and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities,methods, deadlines and quality have been met. Serves as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. Maintains program and administrative reference materials, project files and relevant background documents and makes available policies, procedures and written instructions of 5from the supervisor; maintains current knowledge to answer questions from team members on procedures, policies, directives, etc. Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise. Reports to the supervisor periodically on team and individual work accomplishments,problems, progress in mastering tasks and work processes, and individual and team training needs. Estimates and reports to the team on progress in meeting established milestones and deadlines for completion of assignments, projects and tasks, and ensures that all team members are aware of and participate in planning for achievement of team goals and objectives. Researches, learns and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products. Leads the team in assessing its strengths and weaknesses and provide leadership to the team in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures). Communicates team consensus and recommendations to the supervisor on actions affecting team and individual awards, rewards and recognition. Intercedes with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions,such as: assignments, reassignments, promotions, tour of duty changes, peer reviews and performance appraisals.

Requirements

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. 4 years of professional experience in an IT related field which demonstrated duties such as planning and delivery of customer devices, system configuration, patching, support supporting deployed devices, troubleshooting, customer assistance, and/or training, in response to customer requirements. A qualified candidate possesses the following: Knowledge of managerial practices and team building concepts. Knowledge of and skill in applying Tiered Customer Support in help desk systems to assign, monitor and complete help desk tickets. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of industry-standard and organizationally accepted business and systems analysis principles and methods in IT customer support. Knowledge of life cycle management concepts and skill in applying their application to the organization's current and future systems. Knowledge of and skill in supporting business, patron and non-official devices and systems to achieve end user device functioning at optimal level to meet mission requirements. Knowledge of and skill in creating a secure image and imaging and provisioning computers and systems to achieve end user device functioning at an optimal secure level to meet mission requirements. Knowledge of and skill in understanding organizational business processes and operations. Knowledge of and skill in translating customer requirements into workable and cyber secure compliant solutions. Skill in collaborating with customers and staff to identify and solve problems. Skill in querying databases and other data sources, cleansing and normalizing data,preparing analysis and presenting data in an effective format using available technology tools. Skill in providing leadership to team members. Skill in team building. Ability to make help desk processes and operations recommendations for improvements. Ability to perform the full range of Lead duties. Ability to communicate effectively both orally and in writing.

Education

This job does not have an education qualification requirement.

Contacts

• Address CNIC HQ 5720 Integrity Drive, Bldg. 457 Millington, TN 38055 US
• Name: CNIC NAF HRO
• Email: [email protected]