This position is located in Refugee, Asylum and International Operations, Mission Operations Division, Resource Management Division, Travel Section. As a Supervisory Management & Program Analyst you will oversee challenging issues and a large customer base to address the domestic and international travel needs, develop, and implement travel-related policies and procedures, and meet travel demands for the RAIO directorate.

Duties

Applies expert knowledge of Federal Travel Regulations, Department of State Standardized Regulations, Foreign Affairs Handbook, Foreign Affairs Manual, and Department of Homeland Security delegated established agency-related travel policies. Develops and implements RAIO-specific travel polices and standard operating procedures. Operational oversight of the agency’s travel system for RAIO, issuance of domestic and international travel authorizations and amendments. Oversees a staff who processes and controls Diplomatic and Official Passports, and foreign entry visas. Administers RAIO’s Travel Card program, including auditing of travel expense reports and conducting travel system training for customers.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/20/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/20/2023. Selective Placement Factor: You must have experience coordinating international and domestic travel for large groups federal employees in accordance with Federal Travel Regulations (FTR) and Department of State Standardized Regulations (DSSR). This experience must include coordinating diplomatic and official passports, visas, security clearances, country specific requirements, travel logistics, and other obstacles in accordance with the FTR and DSSR for international details and permanent change of station travel. This experience must be documented in your resume. Failure to do so may result in an ineligible rating. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Oversees a travel program for a large program office that processes foreign entry visas, diplomatic and official passports, and Department of State Country Clearances. Expert knowledge and ability to apply Federal Travel Regulations, Foreign Affairs Handbook, Foreign Affairs Manual to agency's travel program. Resolves complex travel policy questions, issues and identifies inconsistencies between new and existing DHS, FTR, and USCIS policies and practices, and recommends practical solutions. Formulates and recommends guidelines, policies, plans and procedures to administer functions which support the delivery of RAIO travel program. Prepares analytical reports concerning expenditures, trends, and in resolve outstanding and/or recurring problems noted in RAIO travel program. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/20/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]