About the Position: This position is located at Walter Reed National Military Medical Center Director for Clinical Support Department of Radiology in Bethesda, Maryland. Located in Building #9, first floor, main Radiology front desk. Hours: Monday-Friday 0630-1500 EST.

Duties

Supervises medical clerk operations within assigned areas of a medical treatment facility (MTF). Plans, organizes, and directs the work of subordinate personnel located in assigned clinic locations. Ensures adequate controls are in place to efficiently and effectively appoint and receive patients, verify eligibility and insurance status of patients. Handles patient and or staff complaints which cannot be resolved by clerks. Provides guidance to clerks on problems encountered with eligibility, enrollment, and appointing. Maintains required administrative files. Consults with supervisory staff within clinic and throughout the health care system. Coordinates and inputs appointment schedules for providers into electronic health care system, for the various assigned clinics. Reviews the workload within the clinics. Coordinates with information management services to ensure the input of newly assigned personnel into the appropriate electronic systems. Receives telephone calls and visitors within assigned area. Supervises at least 15 Medical Support Assistants and provide the full range of personnel management.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 1 security investigation or access for the duration of employment. A background investigation and credit check are required.
• This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5-minute sample with 3 or fewer errors.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes working in a medical environment; entering information into automated healthcare systems; identifying and troubleshooting problems to coordinate a solution; and supervising or leading a team. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Decision MakingManages and Organizes InformationTeaches Others Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DDAAFF DHA NCR MKT-WR NATL MIL MED CTR DO NOT MAIL Bethesda, MD 20889 US
• Name: Army Applicant Help Desk