The Battle Creek VA Medical Center is recruiting for an Program Support Assistant. The Program Support Assistant will function in Extended Care Nursing Service.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The primary duties include: Works collaboratively in an interdisciplinary coordinated care delivery model and performs unit clerk duties, customer service and other duties assigned for the proper and timely treatment of veterans in Extended Care wards. Provides administrative support for units by providing general clerical support and uses sound judgement in prioritizing tasks according to urgency. Acts as receptionist on unit receiving incoming calls and greeting patients, staff, family visitors, and others. Coordinates administrative services for Veterans, family members, caregivers, and public, administrative, and nursing staff to ensure continuity of inpatient care. Resolve minor problems independently through the use of appropriate guideline. Provide excellent customer service to all internal and external customers. Utilize electronic work orders software for area maintenance. Organize medical charts, maintain files and office records. Setup telephone conferences for guardian or family members to attended treatment team meetings for residents of the Community Living Center. Has ability to apply policies and procedures associated with operational activities in inpatient care area. Provides administrative support to one or more units to effectively conduct day-to-day administrative operations using computer software applications such as Microsoft Office (Word, Excel, and Outlook). Responsible for accurate appointment scheduling using CPRS/VISTA for Community Living Center residents, and the coordination of all administrative information between the nursing staff and the patient. This includes updating and verifying demographic information, canceling/scheduling appropriate patient appointment, data entry, and notifying nursing staff of patient scheduled appointment Review patient medical and administrative records for specific information (e.g., diseases, diagnosis) related to inpatient stay. Review incoming mail, delivers mail, and prepares correspondence.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2023.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical assistance of day-to-day operations within an office, preparing and reviewing documents and reports, preparing agenda and meeting minutes.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies as part of the assessment questionnaire for this position:Administration and ManagementAttention to DetailCommunications and MediaDatabase Management SystemsFlexibilityOperating SystemsVeteran and Customer FocusIMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Jessica Cronin
• Phone: 269-924-1233
• Email: [email protected]