The primary purpose of the position is to provide program and administrative support to the Program Manager for the General Domiciliary Program at the VA Southern Oregon Rehabilitation Center and Clinics at White City, Oregon. The Program Support Assistant will support 139 FTE and will float in other sections of Residential Rehabilitation Treatment Program (RRTP) division areas, as needed.

Duties

Administrative staff for the Residential Rehabilitation Treatment Program with 366 beds and 160+ employees. Provides direct administrative support for admissions division. He/she oversees and delegates tasks/duties to program administrative support staff. Provides assistance to Program Manager in the preparation of SF-i 82 (Request for Training) and other related training documentation and also serves as LMS (Learning Management System) administrator in assisting with coordinating LMS or other training activities for the RRTP staff. Prepares and monitors various workload and cost reports for use within the service, submits to facility and VISN management as required. Analyzes each cost item pertaining to labor, training, travel, space requirements, equipment, pay estimates for contractors, supplies, purchases, etc., to determine proper sequence required for each action. Assists management and technical subject matter experts in various subunits with collecting data and metrics that are leveraged within a variety of operational reports that support the program and/or the combined organization's routine needs. Responsible for independently collecting and analyzing relevant data utilizing multiple methods of data retrieval including facility and service level databases, SQL Server Management System, Pyramid Analytics and other VSSC reports. Establishes and maintains Competency Folders; ensuring folders contain appropriate contents (e.g., CARF, Joint Commission, competency standards, mandatory training, age-specific requirements, and licensure/registrations). Completes special research projects in support of the policy development and/or technical/program activities of the organization. Assembles and summarizes data, background information, and other materials from publications and other sources. Maintains calendars and schedules meetings/appointment. Scheduling appointments and meetings is based upon personal knowledge of the individuals' priorities, workload, and current issues of importance. Independently coordinates the time and location of meetings; arranges for participants attendance; retrieves specific information from various sources for use at meetings or appointments. Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public. Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information. Work Schedule: Monday to Friday; 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant (OA)/PD903190 Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 11/13/2023. GS-06 grade level: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Prepare various personnel action and recruitment forms including official documents for incentive awards, SAA awards, and Standards Board packages; Purchase a variety of standard retail items, soliciting bids, making commitments and confirming purchase orders; Act as timekeeper; Use MS office programs ( excel, word, teams, power point, etc.); Schedule and monitor program meetings including develop and communicate agendas and minutes; Create, maintain, summarize, and present reports; Establish, implement, and monitor filing systems; Maintain service organizational chart, functional statements/position descriptions; and, Provide clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. Proficiency Requirement: In addition to meeting experience requirements, applicants for this position must show possession of the following proficiency: Ability to type 40 words per minute. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address White City VA Medical Center 8495 Crater Lake Highway White City, OR 97503 US
• Name: Emily E Hammond
• Phone: 208-422-1000 X4835
• Email: [email protected]