The Lead Program Support Assistant provides advice and counsel on a range of straightforward administrative and operational management support issues in support of the Mental Health (MH) Service organizational units (MH Administration, Psychiatry/Medical Director, Psychology/Behavioral Health, Chief of Nursing and Comprehensive Homeless Center Programs).

Duties

Duties to include but not limited to: Leads and guides all Program Support Assistants (PSAs) in MH Service. Prepares a wide variety of recurring and nonrecurring reports, correspondence and other documents. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Establishes, updates, and maintains office procedures and records of various types that may be needed or will assist in the efficient operation of the office. Functions as the office alternate ADPAC, troubleshoots technical problems users have with software packages and hardware issues. Arranges and coordinates meeting. Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Work Schedule: Monday-Friday, 8:00a.m.-4:30p.m. Virtual: This is not a virtual position. Position Description/PD#: Lead Program Support Assistant (OA)/PD921700 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: preparing a wide variety of recurring and nonrecurring correspondence; Screening and distributing incoming mail to identify what needs to be brought to the attention of the supervisor; Scheduling and coordinating meetings and/or conferences; Performing office automation support using multiple automated programs and software, such as databases, spreadsheets, graphics charting, and multi-media computer equipment/devices; and Serving as timekeeper. You will be rated on the following Competencies for this position: Organizational Awareness Reading Economics and Accounting Database Management System Applies Technology to Tasks Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]