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Duties

WHAT IS THE HCO-HUMAN CAPITAL OFFICEDIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Human Capital Office of Human Resource Operations Human Resources Shared Services The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. The incumbent identifies and resolves routine complaints or problems; determines scope, nature, and interrelationships; and resolves problems using appropriate methods and techniques selected from many alternatives. Major duties include: Processes a range of actions, including those that have unusual conditions or issues requiring deviation from standard procedures to complete the action. Assists HR Specialists and others by performing structured segments of their work or participating on projects and studies. Performs detailed review of records and other documentation, prepares and presents summaries of information for further analysis and processing. Conducts interviews to identify and organize pertinent facts of a situation. Responds to inquiries concerning HR entitlements and services, processing procedures, alternatives, and requirements, and provides other information depending on the nature of the issue, organization serviced, status of the requestor and similar factors.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-05: You must have one (1) year of specialized experience equivalent to the next lower grade level (GS-4) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of standard personnel related procedures and requirements to perform or explain a variety of clerical duties, provide support for staff assignments and operating policies, interpret and refer problems, and interpret and provide information to resolve personnel related issues. Knowledge of personnel related automated systems used to process personnel related actions, perform analysis, review products, and identify problems; knowledge of and skill in oral and written communication to exchange information effectively and to convey ideas and concepts in a clear, precise manner. OR You may substitute education for specialized experience as follows: A four (4) year course of study leading to a bachelor's degree at an accredited college or university in any field of study. OR You may qualify with at least one (1) year of combined education and experience as defined above. GS-06: You must have one (1) year of specialized experience equivalent to the next lower grade level (GS-5) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of personnel rules, procedures, or operations to perform a wide variety of interrelated personnel clerical and technical work. Knowledge of skills used to complete or provide support for staff assignments, commitments, deadlines, operating policies, and priorities to coordinate, refer problems/issues, provide information, and resolve problems. Knowledge of personnel automated systems for processing personnel and payroll actions, analyzing records, reviewing products, identifying problems, and developing recommendations; knowledge of oral and written communication techniques to explain programs, clarify problems, and assist in preparing course material. GS-07: You must have one (1) year of specialized experience equivalent to the next lower grade level (GS-6) in the normal line of progression in the Federal service. Specialized experience for this position includes: Knowledge of human resources policies, rules, and procedures sufficient to provide advice and information, carry out assignments, and resolve issues. Extensive knowledge of personnel automated systems used to process a wide variety of personnel actions and payroll documents, perform research and analysis, review products, identify problems, and develop recommendations. Knowledge and skill in utilizing a computer with office applications to perform operations and prepare complex documents including spreadsheets, tables, graphs, etc., and knowledge of client and web-based software. Knowledge of oral and written communication techniques to provide advice and prepare report narratives and basic instructions, and to effectively communicate in explaining complex programs and in clarifying difficult problems. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address HCO OHRO - Human Resources Shared Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748