The primary purpose of this position is to coordinate the day to day operations by participating in the direct, on site coordination and administration of the Hoptel Program. Secondary, the incumbent will as the Service Line Program Application Specialist and related ADP AC duties. They will also perform other duties as assigned to include timekeeping.

Duties

The main duties consists of, but not limited to: Participates in the development, establishment, and implementation of operational policies related to eligibility, check-in procedures, consult management, length of stay, behavior standards for guests. Participates in the execution of policies and procedures for the making reservations for the Hoptel Program to support Veterans attending medical appointments within the CNVAMC. Conducts special studies or reviews such as market research to study relevant market conditions which affect the deliverance of hospitality services. Researches competitor position in the marketplace to analyzing their price points, sales, and marketing methods. Conduct joint guest management inspections of guests hotel rooms and general condition of hotel properties and amenities. Prepares or drafts correspondence relating to the maintenance and operations, manuals, publications, articles, etc. for the Administrative Officer's consideration. Identifies deficiencies with the facility, equipment, furnishings, tools, materials, and supplies. Manages and oversees the development, execution, review and analysis of the Hoptel Budget. Manages and reconciles several Fund Control Points (FCP) and reports monthly to the AO and Fiscal Service. Recommend procurement actions and is fiscally responsible for any actions taken. Enters, tracks, and analyzes data pertaining to program census, program consults, guest demographics, length of stay, complaints, etc. Makes charts, graphs, and other visual aids to present the results of their research. Work Schedule: Monday- Friday 8:00am-4:30pm Telework: Not Eligible Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD16397O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a (GS-09) position you must have served 52 weeks at the (GS-07). The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience (GS-09): You must have one year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would include, but are not limited to: Knowledge of VHA Hospital management procedures and general business/housing management principles and practices to participate in the development, establishment, and implementation of operational policies. Possess skill in formulating local occupancy directives, instructions, brochures, conducting technical audits or studies. Knowledge of funding procedures and in the preparation of short-range planning documents containing requests and justification for funds, personnel, or materials required to participate in the development, execution, review and analysis of the Hoptel budget. Proficient with computer systems for inputting and extracting data, maintaining databases, spreadsheets, and other electronically stored data. Possess knowledge of GEMS policies and procedures in order to consider programs requirements for application to Hoptel operations. Ability and experience developing informational bulletins, brochures, and guest packets. Skill in the control of allotment obligations and expenditures to review budget status and controls. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree -or- 2 full years of progressively higher-level graduate education leading to such a degree -or- LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a Bachelor's Degree. You will be rated on the following Competencies for this position: Contracting/Procurement Customer Service Data Management Decision Making Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is principally sedentary. Some walking, standing, carrying books or files, or driving an automobile to and from project sites may be required. However, no special physical demands are involved. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Charlie Norwood VA Medical Center One Freedom Way Augusta, GA 30901 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]