You will serve as a Transportation Assistant (Quality Assurance Inspector/Counselor) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) of NAVSUP FLC NORVA GF.

Duties

You will work independently within the framework of established practices and prescribed procedures. You will communicate with members/employees, their dependents or agents to elicit their shipment needs and desired services. You will counsel property owners/customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims. You will interpret applicable rules, laws, and regulations to determine customer entitlements. You will present both oral and written comprehensive briefings.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to obtain and maintain a current valid United States driver’s license.

Qualifications

Your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service or equivalent experience in the private or public sector using knowledge of transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned vehicles, boats, and mobile homes while working within the framework of established practices and prescribed procedures to perform or assist higher grade personnel. Specialized experience includes the following: 1) Calculating shipping costs, and reconciliation of shipment errors; 2) Counseling property owners/customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 3) Responding to customer and Transportation Service Providers requests for information/assistance; 4) Utilizing computer systems to identify needs and problems related to the movement of household goods; 5) Communicating with customers to elicit their shipment needs and desired services; 6) Reviewing orders and conducting inspections. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLC NORVA GF 1968 Gilbert Street Suite 600 Norfolk, VA 23511-3392 US
• Name: Department of Navy EIC
• Email: [email protected]