You will serve as a Transportation Assistant (Counselor) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) of NAVSUP FLEET LOGISTICS CENTER NORFOLK.

Duties

You will communicate with members/employees, their dependents or agents to elicit their shipment needs and services desired. You will review orders and determine the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods at government expense. You will explain shipment and storage options, excess costs, special procedures for shipments under various types of orders, approximate transit time. You will review and finalize DD Form 1299, Application for Shipment and/or Storage of Personal Property.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time
• This is a bargaining unit position.
• You will be required to obtain and maintain a current valid United States driver’s license.

Qualifications

GS-05: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work requiring knowledge and application of standardized transportation policies, regulations, principles and methodology to assist in customer transportation support assignments and related movements of personal property and household goods. Examples of specialized experience may include the following: 1) Assist in reviewing orders and determine the extent of entitlements and eligibility for the shipment; 2) Assist in performing personal property shipment management functions such as providing counseling and entitlements regarding inbound and outbound shipment and or/storage of household goods; 3) Utilizing automated information systems to input a range of standard information to compile the required documents for shipment, calculate shipment and excess costs, and identify storage options. GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work that requires utilizing a standardized knowledge of transportation modes and traffic management policies to provide quality control services in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods. Must have knowledge of inbound and outbound shipment management, non-temporary and temporary storage, including quality assurance, warehouse practices, movers' liabilities and procedures for processing loss and damage claims. Examples of specialized experience may include: 1) Using automated systems to calculate shipment and excess costs; identify storage options, special procedures for shipments, approximate transit time, reconciling shipment errors, assisting with filing loss and damage claims.2) Communicate with customers to elicit their shipping needs and services desired and providing assistance such as : answering questions, providing claims information, initiating shipment change requests, etc. 3) Provide proper handling of a shipment and resolving any problems or deviations on a daily basis for any unexpected problems in transit. You may also qualify for the GS-5 level using education to substitute for Specialized Experience. See the "Education" section of this announcement for details. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

GS-05: You may qualify for this position using education to substitute for specialized experience if you have successfully completed four years of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.ORYou have a combination of experience and education as described above that equates to one year of experience. The percentage of the required education plus the percentage of the required experience equal one hundred percent.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLEET LOGISTICS CENTER NORFOLK 1968 Gilbert Street Suite 600 Norfolk, VA 23511-2293 US
• Name: Department of Navy EIC
• Email: [email protected]