The Program Support Assistant (PSA) position is located at the Northern Arizona VA Healthcare System. The incumbent serves as the administrative and program support within an assigned department.

Duties

Major duties include but are not limited to the following: Responsible for attaining and maintaining basic competencies in operation of telehealth equipment to assist in enrolling and discharging patients in the assigned program Assist in troubleshooting problems for patients, answering questions for patients and staff, and supporting the assigned team. Responsible for attaining and maintaining basic competencies related to the operation of telehealth equipment to assist in trouble shooting problems for patients, answering questions for patients/staff/customers, and supporting all telehealth programs. Creates and maintains databases for effective and efficient tracking and trending of resources within the department. Conducts internal audits and generates reports of findings. Triage phone calls, order office supplies, assist with mailings, and take meeting minutes. Performs other duties as assigned. Work Schedule: Monday through Friday, 0730AM - 0400PM Position Description Title/PD#: Program Support Assistant/PD13470O Physical Requirements: The primary work environment will be in an office setting. The work is primarily sedentary but one may be required to stand, sit, bend, stoop, walk, and carry light items such as books, papers and telehealth equipment.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Providing administrative support for an office; collecting, compiling and tracking data and information; ordering and maintaining office supplies; reviewing all incoming and outgoing correspondence; and utilizing office automation software such as Microsoft Office (Word, Excel, Outlook and PowerPoint). NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours per week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Transcripts MUST be submitted at the time of application. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and post high school education beyond the second year, which may be used to meet the total experience requirements for this grade level. Transcripts MUST be submitted at the time of application. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Bob Stump VA Medical Center 500 Highway 89 North Prescott, AZ 86313 US
• Name: Niko Simmons
• Phone: 562-826-8000
• Email: [email protected]