About the Position: Works under the general supervision of the Team Chief who provides overall guidance as to objectives, priorities, policies, and scope of program and project proposals. this position is located at the Human Resources Command (HRC) with the Reserve Personnel Management Directorate.

Duties

Within prescribed guidance, uses judgment and interpretation when making decisions to deny or approve USAR Soldier action requests in whole or in part. Evaluate recommendations for changes to existing personnel and or mobilization systems Assess customer needs, provide information and assistance, resolve problems, satisfy expectations and provide quality products and services. Demonstrate proficiency using automated information systems to process human resources actions. Interpret regulations and announces policy changes to internal and external USAR leaders.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• If selected, the agency will provide information regarding what documentation is needed and how to request any legally required exceptions from this requirement.
• Applicant will be required to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.background investigation.
• Incumbent must obtain and maintain a Secret clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities 30 Percent or More Disabled VeteransCurrent Civilian Employees of the OrganizationCurrent Department of Defense (DOD) Civilian Employee (non-Army)Executive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes Experience providing accurate and timely guidance to requests for information received from various inquirers to include Initiates actions resulting from higher headquarters and/or field inquiries regarding previous actions, past case decisions or other non-routine circumstances.. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-11). You will be evaluated on the basis of your level of competency in the following areas: AccountabilityAttention to DetailComplianceComputer LiteracyCustomer ServiceCustomer ServiceDecision MakingFlexibilityInfluencing/NegotiatingIntegrity/HonestyInterpersonal SkillsLearningProblem SolvingReading ComprehensionReasoningSelf-ManagementStress ToleranceTeamworkTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Education Requirements: Some federal jobs allow you to substitute your education for the required experience in order to qualify. you must meet the qualification requirement using experience alone. Substitution of education for experience is NOT permitted.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address DM-APF-W6ED16 US ARMY HUMAN RESOURCES COMMAND DO NOT MAIL Fort Knox, KY 40122 US
• Name: Army Applicant Help Desk