About the Position: Serves as an IT Specialist (Systems Administration) within the United States Army Space and Missile Defense Command located at Redstone Arsenal, Alabama.

Duties

Provide customer support by the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Manage Systems Administration and Analysis by planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of IT hardware and software systems and system resources. Maintain system security by planning, developing, implementing, and maintaining programs, policies, and procedures to protect the integrity and confidentiality of systems, networks and data. Interpret Information Technology (IT) policies, standards, and guidelines to ensure IT resources are in compliance and relevant to industry standards and practices.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a Secret Security Clearance.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.
• This position requires the incumbent to obtain and maintain an IAT II certification IAW DoD 8570.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Individual Occupational Requirements (IOR): Incumbent must have IT-related experience that demonstrates each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the IOR requirements above, you must meet the Specialized Requirements below. Specialized Experience: One year of specialized experience which includes experience with Information Technology (IT) customer support and services, video conferencing or unified collaboration equipment, network infrastructure and services; providing information management technical and administrative support. IT-related experience demonstrates each of the four competencies as defined: 1) Attention to Detail - Being thorough when providing oversight of information technology and attending to detail in application of IT information security policies and procedures. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government); knowledgeable about IT products and services and committed to providing quality products and services; 3) Oral Communication - Expresses information by keeping the organization informed of Information Technology regulatory procedures and 4) Analyzes Data - To isolate and resolve complex IT problems. The definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service NH-02/(GS-11) equivalent. You will be evaluated on the basis of your level of competency in the following areas: Database AdministrationInformation Technology Customer SupportSystem AdministrationTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent NH-02/(GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address BK-APF-W6EFAA USA SPC MSL DEF CMD/ARSTRAT DO NOT MAIL Redstone Arsenal, AL 35898 US
• Name: Army Applicant Help Desk