This Program Specialist position is located within the Specialty Care (Medicine) Service at the Providence VA Healthcare System, located in Providence, RI. It is full time at 40 hours per week.

Duties

The position is located in the Medical Specialty & Acute Care Service Line at the Providence VA Medical Center (VAMC). Medical Service is comprised of both inpatient and outpatient clinical care, including various subspecialties such as Cardiology, Pulmonary/Critical Care Medicine, Dermatology, Emergency Department, Endocrinology, Gastroenterology, Hospital Medicine, Infectious Disease, Nephrology and Hypertension, Neurology, Oncology and Hematology, Respiratory Therapy, and Rheumatology. Duties include, but are not limited to: Performs data reporting and analysis and program oversight in support of the Associate Chief of Staff, Medical Service, the Administrative Officer, as well as the various section chiefs and supervisors within the large, complex clinical service; Analyzes data across the Medical Specialty & Acute Care Service Line to assist in the development of highly efficient processes, facility cost reductions, and clinical program improvements; Collaborates with both the Administrative Officer and the Associate Chief of Staff, Medical Service; Operates on an independent basis, problem-solve, conceptualize and carry out completed staff work; Develops and maintains provider profiling data for the providers supervised by the ACOS, Medical Service and/or the Sub-Specialty Section Chiefs; Facilitates process improvements through oversight and management of communication between sections or services, ensuring follow-up is done, necessary equipment or software is received, and that changes demonstrate marked improvements and sustainability; Applies both qualitative and quantitative analytical techniques to support provider productivity and efficiency; Creates workflow charts and graphs, and internal mechanisms for trending and reporting data, workflow efficiency, and program development; Evaluates results of audits/inspections, recommends improvements, identifies more effective methods of collecting and reporting data, and explains problems in narrative reports; and Other duties as assigned. Work Schedule: Monday-Friday, Full-time, Tour of duty to be discussed during the interview process. Compressed/Flexible: Not available. Telework: May be approved on an ad-hoc basis at the Supervisor's discretion. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD650-02494-A Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required. Notifications: This position is a LIUNA Bargaining Unit position. This position is covered by locality-based comparability pay. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is in the Competitive Service. Time-in-Grade Restriction: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade may have been in any occupation but must have been held in the Federal service. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Veterans' preference does not apply for internal or other current permanent Federal agency employees.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You must qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing timely, accurate, and complete responses to customer inquiries using a variety of communication methods, providing daily oversight and management of a clinical scheduling system at a facility wide level, working with internal and external customers to obtain critical information related to clinical operations, navigating a multitude of systems and databases to monitor processes and ensure efficiency and timeliness of tasks, and providing high-level administrative support in a clinical setting, including employment and credentialing requirements. (NOTE: The specialized experience must be well-documented on your resume). You will be rated on the following Competencies for this position: AccountabilityCommunicationComputer SkillsCustomer ServiceProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. However, some walking, bending, reaching and carrying of items such as medical files and reports is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Providence Healthcare System 830 Chalkstone Avenue Providence, RI 02908 US
• Name: Samantha Roberts
• Phone: 612-978-6318
• Email: [email protected]