About the Position: Working as a IT Specialist (CUSTSPT) with HQ U.S. Army Command DCS G6 Exec DEP (G6 & Cyber Operations) Redstone Aresenal, Al

Duties

Serve as source of expertise providing customer support for problem solving. Serves as a problem solver and advisor in providing support to users of IT Equipment Serves as a troubleshooter for OS software problems, or application interface issues of an unusual or difficult nature. Reviews installed systems and diagnoses problems encountered in the use of them. Conduct trend analyses to identify areas where additional customer training and assistance is needed. Develops, interprets, plans, and applies policy, processes, procedures in the delivery of multi-disciplined IT services.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Top-Secret security clearance or access for the duration of employment.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• May be required to travel TDY 15% of the time.
• Will be required to pass a pre-employment physical.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDefense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience equivalent to the GS-12 grade level in the Federal service which includes planning and implementing customer support service covering all state-of-the-art IT equipment, software, systems, interfaces and networks. Leading rapid response teams in response to customer service problems. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Information Technology Customer SupportProblem SolvingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address GT-W0GWAA HQ US ARMY MATERIEL COMMAND DO NOT MAIL Redstone Arsenal, AL 35898 US
• Name: Army Applicant Help Desk