This position is located in the Customer Billing (KSB) organization of Customer Support Services (KS), Chief Operating Officer (K), Bonneville Power Administration (BPA). The purpose of this position is to serve as a senior revenue analyst and subject matter/functional expert in the development, implementation, review and revision of customer billing systems, policies, procedures, standards, and internal controls.

Duties

As a Public Utilities Specialist (Revenue), you will: Serve as a Senior Revenue Analyst (SRA) and subject matter/functional expert (SME) in customer billing systems, policies, procedures, standards, and internal controls. Coordinate and collaborate with other experts in Customer Billing, Power, Transmission, and Corporate organizational elements to assure the customer billing system responds to current and future needs of the BPA and customers. Develop plans for the development, enhancement, maintenance, and future development of customer billing systems. Facilitate and coordinate resolution of internal disagreements or disputes over interpretation of Customer Billing policies, procedures, and internal controls. Develop, guide, coordinate, and lead technical initiatives related to the full range of customer billing transactions and settlements. Lead special projects related to implementation of current or new contracts, products and services, contract interpretation, rates, and billing system issues. Develop and provide oral presentations to internal and external audiences. Produce a range of customer bill types and complexities, including the most complicated monthly bills, according to complex Power and Transmission rates and contracts.

Requirements

Qualifications

SPECIALIZED EXPERIENCE REQUIREMENTS A qualified candidate's resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-12) in the Federal service. Specialized experience is defined as: Experience 1) in the customer billing operations for an electrical utility or related industry by developing, implementing, reviewing, and revising customer billing systems, policies, procedures, and internal controls and 2) producing a range of customer bill types (e.g., monthly bills) using practical billing policies and procedures. Influencing/NegotiatingInternal ControlsPlanning and EvaluatingStakeholder ManagementStrategic ThinkingTechnical CompetenceWriting "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration. CTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

There are no specific education requirements or substitution of education for experience for this position.

Contacts

• Address Bonneville Power Administration P.O. Box 3621 Portland, OR 97208 US
• Name: Richard Howard
• Phone: 5032303230
• Email: [email protected]