This position is part of the National Archives and Records Administration. This position facilitates the successful implementation and operation of new and enhanced advanced system software and hardware designs that enhance NARA's declassification and FOIA processes. The incumbent will be expected to work directly with the IT infrastructure; this will include maintenance of switches, backups, workstations and workstation setups, virtualized environments, and network infrastructure applications.

Duties

As an Information Technology Specialist (Customer Support), you will: - Serve as network administrator for the ADRESS and URTS Local Area Networks and standalone systems. - Plan and coordinate team efforts and serve as chief analyst in developing recommendations based on his or her technical expertise. - Prepare guidance regarding system development planning, techniques, and processes, which would be most appropriate to ADRRES/URTS projects. - Work with contractors and personnel from other agencies to standardize data elements and develop declassification databases compatible with NARA's.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: - Applying IT principles, concepts, methods, standards, and practices to provide guidance, technical advice and recommendations to management on information technology and procedures; AND - Working with stakeholders on business units to develop requirements and analyze, review, and make recommendations concerning the technical feasibility of system user requirements and their suitability for integration within existing or planned enterprise architecture; AND -Leading/Participating in systems development projects that may be implemented for office-specific systems. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address AGENCY SERVICES 8601 Adelphi Road Suite 5100 College Park, MD 20740 US
• Name: Applicant Call Center
• Phone: 304-480-8990
• Email: [email protected]