The Supervisory Medical Administrative Program Specialist (Health Benefits Section Chief) position is assigned as the Supervisor, for Administrative Officer of the Day (AOD), Enrollment, Eligibility and Decedent Affairs within the HAS Service Line of the Battle Creek VA Medical Center (BCVAMC). This position is located at the Battle Creek VA Medical Center (BCVAMC) under Health Administration Service.

Duties

Duties to include but not limited to: Program Administration: Responsible for the Enrollment Program to include all administrative processes and health benefits eligibility determinations. Performs technical activities involved with screening, processing, and assisting Veterans, non-Veterans and beneficiaries seeking multiple medical treatment benefits. As the Enrollment Coordinator, the incumbent is responsible for establishing procedures to ensure all "front-line" employees involved with Veteran patient contact during the intake and enrollment process receive periodic training and regular status briefings on the enrollment process and health benefits administration. This position is the subject matter expert on all enrollment administrative issues for clerks, medical staff, first-line, middle and senior facility management officials of the BCVAMC. Serves as the New Enrollee Appointment Request Coordinator (NEAR) for BCVAMC responsible for managing the process and NEAR list to ensure associated appointments are scheduled in a timely manner. Utilizes and trains assigned staff involved in eligibility determination throughout BCVAMC on the Hospital Inquiry (HINQ), Veteran's Information Solution (VIS), Health Eligibility Center (HEC), Veterans Enrollment System (VES), Fugitive Felon Program (FFP), Intranet BDN/BIRLS Access (IBBA) and/or SHARE (an application utilized by VBA to manage pending issues on claim data on military verification or service connection (SC) disability information, and other established venues to further determine the Veteran's eligibility. Responsible for Decedent Affairs duties per VHA Handbook 1601B.04 and serves as the primary contact for deceased Veterans' families who are applying for the Veterans' death benefits. Serves as the primary contact for eligibility administrative, clinical and clerical issues for the Environmental Health Agents Program for BCVAMC and is responsible for performing a variety of significant administrative, analytical and technical functions, tasks and special projects with respect to eligibility priorities Supervisory Duties: Incumbent is responsible for the direct supervision of Eligibility/Registration staff and Administrative Officers of the Day (AODs). Plans work to be accomplished by subordinates; sets and adjusts short-term priorities; prepares schedules for completions of workload. Interviews candidates for positions, recommends appointments, promotions, or reassignments to positions. Resolves complaints from employees, referring group grievances and more serious complaints to a higher-level supervisor or manager. Researches and finds ways to improve productivity or increase the quality of work in the section. Makes decisions on work problems presented by other supervisors, team leaders or health care group managers. Monitoring, Oversight & Reporting: Responsible for programmatic over site of the BCVAMC Enrollment Program and for informing management and executive leadership of any problems or trends regarding enrollment issues and health benefits administration. Prepares reports and replies for Chief and Assistant Chief, Health Administration Service (HAS), and executive leadership in response to internal or externals requests for program information and data. To ensure data integrity, the Enrollment Coordinator performs daily monitoring by formulating data validation activities and analysis reports. Prepares verbal and written responses to inquiries and complaints of Veterans and Congressional staff regarding health care benefits and revenue policies for the purpose of solving problems, explaining procedures, and recommending various courses of action (if necessary). Performs analytical and evaluative work in support of the Fugitive Felon Program, Outreach Coordination, and other VA facility and national program initiatives. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: NOT Available Telework: NOT Available Virtual: This is NOT a virtual position. Position Description/PD#: Supervisory Medical Administation Specialist/PD92091A Relocation/Recruitment Incentives: NOT Authorized Critical Skills Incentive (CSI): NOT Approved Permanent Change of Station (PCS): NOT Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2023. Time-In-Grade Requirement GS-09: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Time-In-Grade Requirement GS-11: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develop methods to improve accuracy, adequacy and timeliness of information disseminated to all staff concerning various new information technology programs. Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of Patient Processing program. Knowledge of administrative support functions (i.e. internal activities or functions such as supply, budget, procurement, or personnel which serve to facilitate line or program operations). Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, Internet, and VHA databases to extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, database, word processing, desktop publishing, graphics and other similar products. Identifying and analyzing the key issues in proposed regulations, standards, or guidelines. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one fo the following: Master's or equivalent graduate degree. ~OR~ 2 full years of progressively higher level graduate education leading to such a degree. ~OR~ LL.B. or J.D., if related. ~OR~ Combination of experience and education: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond 2 full years of progressively higher level graduate education. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develop methods to improve accuracy, adequacy and timeliness of information disseminated to all staff concerning various new information technology programs. Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of Patient Processing program. Knowledge of administrative support functions (i.e. internal activities or functions such as supply, budget, procurement, or personnel which serve to facilitate line or program operations). Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, Power Point, Outlook, Access, Internet, and VHA databases to extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, database, word processing, desktop publishing, graphics and other similar products. Identifying and analyzing the key issues in proposed regulations, standards, or guidelines. ~OR~ Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one of the following: Ph.D. or equivalent doctoral degree. ~OR~ 3 full years of progressively higher level graduate education leading to such a degree. ~OR~ LL.M., if related. ~OR~ Combination of experience and education: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 3 full years of progressively higher level graduate education. You will be rated on the following Competencies for this position: Analytical Thinking Attention to Detail Communications Customer Service Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The work includes frequent involvement with high stress situations requiring the utmost skill with tact and diplomacy. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Battle Creek VA Medical Center 5500 Armstrong Road Battle Creek, MI 49037 US
• Name: Tatichia Tyler
• Phone: 2165444460
• Email: [email protected]