The Program Support Assistant (OA) provides guidance, advice and assistance to minor, major and complex programs, and administrative and technical assistance in the day-to-day operations for the Caregiver Support Program for the Social Work Service line at the West Palm Beach VA Medical Center.

Duties

The incumbent serves as a Program Support Assistant for the Caregiver Support Program (CSP) and performs duties necessary for the receipt, intake, and indexing of health and administrative information related to the Program of Comprehensive Assistance for Family Caregivers (PCAFC). Major duties include but are not limited to: Program Support: Coordinates and implement a comprehensive outreach initiative designed to facilitate the delivery of services to caregivers and their Veterans at their respective locations. Serves as the first point of contact and subject matter expert regarding questions about the program, coordination of referrals, building community partnerships, caregiver utilization, data reporting, and any other administrative support tasks required to support the program at the facility level. Provides resources and referrals to Veterans and Caregivers, who are seeking caregiver support services, regarding program services, concerns, appeals of decisions and ratings. Provides guidance on the appeals process and advises on whether or not the Veteran and caregiver followed the proper steps at their local facility. Designs and maintain a tracking system for the Caregiver Support Respite Program expenditures and referrals. Tracks quarterly Bene-Travel cost, tracks all quarterly visits, and maintains record of all associated reimbursement costs. Tracks and reports monthly and annual CSP funding for assigned program fund control points with the assigned CSP staff. Prepares yearly funding requests. Studies and Special Projects: Locates, organizes, develops, and reports on all data for performance measures presents to the care team and the Caregiver Support Program staff weekly. Compiles quarterly reports which are presented to VAMC leadership and the VISN program office. Assists in the planning, review, and reporting of data/statistical results of program/project studies; performs basic analysis of the data and generates a variety of reports; coordinates incoming data from a variety of sources, reviews documents and reports for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent data into an automated tracking system and maintains program-specific data in automated systems to track suspense on items such as project milestones, progress reports, accomplishments, compliance strategies, etc. Administrative Support: Performs non-medical telephone triage and brief assessment; assists Veterans, families, medical center staff and community agency personnel who are seeking Caregiver Support services. Identifies and contacts available clinicians in response to urgent needs of Veterans, families, and caregivers. Screens all calls and visitors for the CSP, answering most questions on established policy or routine matters. Maintains and posts time and attendance reports for CSP staff using the automated system and in accordance with established procedures; maintains leave calendar; and, posts projected leave to the calendar. Provides schedule coverage for CSP. Mails out all CSP correspondence for the program. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00AM-4:30PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD029100 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Typing Requirement: This position has a typing requirement of 40 words per minute. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support for the management of various programs and staff; Acts as a liaison or handles the communication with person and/or groups within and outside of an organization or office; Collecting, compiling and tracking data and information; Maintaining databases and utilizing various software programs i.e. Microsoft applications, SharePoint, VISTA and CPRS; Delivering effective customer service to a diverse audience. This experience must be detailed in your resume to receive credit.. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementCustomer Service (Clerical/Technical)Database AdministrationInformation ManagementManages Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and is performed by sitting, standing, bending, and stooping. The employee is required to obtain records from files, and carry files, manuals, and other light objects. Occasional travel is required to provide support at conferences, workgroups, programs, or meetings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Jennifer McCullar
• Phone: 727-398-6661 X64697
• Email: [email protected]