The incumbent serves as the Administrative Support Assistant (OA) in the Surgical Service and reports to the Supervisory Management Analyst and Chief, Surgical Service. The incumbent performs assigned duties in a manner that promotes quality health care, outstanding customer service and the maintenance of an environment committed to serving the Veteran.

Duties

The Administrative Support Assistant (OA) will provide support for the Surgical Service regarding reporting data on clinical care delivery, resource planning in the form of space, equipment and supplies, resource allocation and expenditures within the service, and timekeeping and ADPAC for the service. Major duties and responsibilities include, but are not limited to: Processes incoming/outgoing material such as correspondence, reports, memoranda, meeting minutes and other forms of written communication. Collects, compiles, and tracks of data and statistical information in support of the organization's program operation. Serves as the Surgical Service ADPAC to provide initial computer access and trains surgical residents, fellows, medical students, staff physicians, physician assistants, nurse practitioner, nurses, and all Surgical Service personnel on all relevant computer applications. Answers and responds to telephone inquiries, determining the nature of the call, obtains messages and refers to the appropriate person. Enters data into a number of electronic databases (i.e., Microsoft Outlook, Excel, Word, PowerPoint, SharePoint, Visio, etc.). Initiate and manage work orders for the Surgical Staff as requested or by self-identification when appropriate. Engages in face-to-face talks, phone calls, emails and correspondence with veterans, veteran's family members, staff and internal/external stakeholders. Maintains and posts time and attendance reports for Surgical Service staff using the automated system and in accordance with established procedures. Serves as the TMS Coordinator and government purchase card holder. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00AM-4:30PM Virtual: This is not a virtual position. Position Description/PD#: Admin Support Asst (OA)/PD030430 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/27/2023. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support for the management of various programs and staff; Acts as a liaison or handles the communication with person and/or groups within and outside of an organization or office; Collecting, compiling and tracking data and information; Maintaining databases and utilizing various software programs i.e. Microsoft applications, Time Tracking and Monitoring, etc; Delivering effective customer service to a diverse audience. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsComputer SkillsOrganizational Performance AnalysisWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but involves walking and lifting of office equipment and supplies. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Jennifer McCullar
• Phone: 727-398-6661 X64697
• Email: [email protected]