This Post Traumatic Stress Disorder Care Team (PCT) Program Manager position is administratively within the Mental Health Service Line, with primary assignment to the PCT program. This person serves as the supervisor of the PCT Team, leading and supervising a multidisciplinary team of physicians, physician extenders, nurses, psychologists, social workers, and/or other staff members.

Duties

VA total rewards package: VHA Supervisors - 2023 VHA Total Reward$ of an Allied Health VA Career Brochure.pdf - All Documents (sharepoint.com) Program Management (25%) The incumbent serves as the PCT program manager/supervisor and has delegated authority to oversee the day-to-day functioning for the PCT Program including the following: a. Fidelity to the recovery model and rehabilitation standards: The Supervisory LPMHC is responsible for ensuring that the staff of the PCT program adheres to the principles and practices of the mental health recovery model. The incumbent will see to it that staff are trained in evidence-based recovery services and promote staff's implementation of these services within the PCT program. The incumbent will ensure that program services meet accreditation requirements and are compliant with regulatory and accountability standards such as those set forth by CARF and Joint Commission. b. Design, implementation, and evaluation procedures: The Supervisory LPMHC will be responsible for overseeing the design, implementation, and evaluation of PCT services consistent with evidence-based best practices in psychiatric recovery and rehabilitation. Specifically, the incumbent will oversee the development of program activities, services, record-keeping, schedules, policies, evaluation procedures, marketing brochures, educational resources, etc. The incumbent will be responsible for initiating PCT goals and strategic plans and monitoring progress towards these ends. The incumbent will serve as the leader of the PCT treatment team and convene PCT staff meetings and other meetings to promote effective functioning of the PCT unit. c. Maintaining relationships: The Supervisory LPMHC will be responsible for marketing the PCT program to other programs, departments, and stakeholders and develop/maintain relationships with service line and supervisory staff. The incumbent will seek to identify internal and external customer needs and sets forth procedures to meet these needs. d. Ensuring competency of staff: The Supervisory LPMHC is responsible for identifying and monitoring the ongoing training needs of staff and making provisions for staff development and education. The incumbent will monitor the competency of staff, including state licensure and continuing education hours. The incumbent will complete staff performance evaluations, ensure that all staff adheres to professional standards and policy, and provide group and individual supervision to the multidisciplinary PCT team. e. Hiring of PCT staff: The Supervisory LPMHC is responsible for leading efforts to recruit and hire PCT staff. The incumbent will be responsible for convening interview and selection committees. f. Quality assurance: The Supervisory LPMHC will monitor the quality of services in the PCT program including factors such as efficiency, effectiveness, and timeliness. The incumbent will develop and monitor quality indicators and review workload data from encounters. The incumbent will track and modify as necessary staffing patterns and work assignments. The incumbent is also responsible for identifying gaps in the delivery of PCT services and taking corrective actions. Direct Patient Care (75%):The Supervisory LPMHC will oversee the referral process to the PCT program. The incumbent will be responsible for answering consults, conducting intakes and assessment procedures, and referring veterans to other PCT staff for appropriate services. The PCT Program Manager provides functional assessment, triage, brief intervention, education and consultative services regarding a wide range of mental health and behavioral medicine concerns. The Supervisory Social Worker uses population-based practice management strategies and maintains competences in the following core domains. a. Documentation skills:1) Writes clear concise notes, generally ½-1 page long, with explicit impression, recommendations and plan2) Notes document curbside consultation results3) Notes are completed within 24 hours b. Administration: 1) Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces, as endorsed by supervisors. 2) Participates in support of OBVAMC and Mental Health administrative and performance improvement activities, e.g., by taking on assigned projects and serving on committees. 3) Completes required clinical and administrative documentation in a timely manner and in accord with governing regulations. c. Academic/Teaching/Training: 1) Supervises students in accord with training program policies and accrediting agency requirements. 2) Provides staff and student didactic training and consultation as requested in content areas of scholarly and/or clinical expertise. d. Research / Program evaluation May participate in program evaluation and/or research activities. Work Schedule: 8:00am-4:30pm, Mon-Fri Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements

Qualifications

Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Education. Hold a master's or doctoral degree in: Clinical Mental Health Counseling; Clinical Rehabilitation Counseling; Clinical Mental Health Counseling and Clinical Rehabilitation Counseling; or a related field, from a program accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP). Examples of related mental health counseling fields include, but are not limited to Addiction Counseling; Community Counseling; Gerontology Counseling; Marital, Couple, and Family Counseling. CACREP defines the date when graduates are considered to have graduated from a CACREP accredited program. Additional information may be obtained from http://www.cacrep.org/directory/. NOTE: Traditional Rehabilitation counseling programs that are accredited by CACREP do not meet the LPMHC qualification standards as Traditional Rehabilitation counseling differs from Clinical Rehabilitation counseling. Licensure. Persons hired or reassigned to LPMHC positions in the GS-0183 series in VHA must hold a full, current, and unrestricted license to independently practice as a Licensed Professional Mental Health Counselor, which includes diagnosis and treatment. Licensed Professional Mental Health Counselor (Program Manager), GS-13 Experience, Education, and Licensure: In addition to the basic requirements, candidates must have at least one year of progressively complex experience equivalent to the GS-12 grade level. The experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Examples of experience: provide clinical consultation to less experienced staff which may include coordinating crisis situations; provide clinical supervision to LPMHC staff and/or LPMHC trainees, and may serve as the subject matter expert for the discipline; develop behavioral health related training curriculum and often conduct trainings for clinical staff; meet routinely with inter-professional team members and leadership to communicate about program and patient issues for in depth problem solving; collaborate with internal and external stakeholders and frequently serve as a liaison. Senior Licensed Professional Mental Health Counselor, GS-12: Demonstrated Knowledge, Skills and Abilities (KSAs) Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex mental illness. Ability to incorporate complex multiple causation in differential diagnosis and treatment of veteran patients, including making psychosocial and psychiatric diagnoses within approved clinical privileges or scope of practice. Ability to determine priority of services needed and provide specialized treatment. Advanced and expert skill in a range of specialized interventions and treatment modalities for Veterans with complex needs. This includes individual, group, and/or family counseling, or psychotherapy and advanced level psychosocial, and/or case management interventions used in the treatment of Veterans. Ability to coordinate the delivery of specialized psychosocial services and programs. Ability to design system changes based on data. Ability to provide subject matter consultation to colleagues and trainees on the psychosocial treatment of patients, rendering professional opinions based on experience, expertise and role modeling effective clinical skills. Ability to teach, mentor staff and trainees, and provide supervision for licensure or for specialty certifications. Ability to engage in written and oral communication with leadership/staff and community stakeholders regarding policies, procedures, practice guidelines, and issues pertaining to the practice of the profession. Demonstrated Knowledge, Skills and Abilities (KSAs): In addition to meeting the KSAs for GS-12 grade level, the candidate must demonstrate all of the KSAs below: Ability to make judgments and decisions associated with program management. Ability to monitor program outcomes using data driven quality assurance process. Ability to develop productivity standards appropriate to each service provided. Ability to manage a wide range of programs which include the operation and management of key clinical, training or administrative programs. Preferred Experience: Supervisory or Program management experience. Reference: VA HANDBOOK 5005/101 PART II APPENDIX G44.The full performance level of this vacancy is GS-13. Physical Requirements: Light lifting/carrying (under 15lbs); Reaching above shoulder; Use of fingers; Both hands required; Walking (1 hours); Standing (1 hour); Repeated Bending ( 1 Hour); Ability for rapid mental and muscular coordination simultaneously; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in other; Hearing (aid may be permitted).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Devonia Hilton
• Phone: 910-644-0147
• Email: [email protected]