This Post Traumatic Stress Disorder Care Team (PCT) Program Manager position is administratively within the Mental Health Service Line, with primary assignment to the PCT program. This person serves as the supervisor of the PCT Team, leading and supervising a multidisciplinary team of physicians, physician extenders, nurses, psychologists, social workers, and/or other staff members.

Duties

VA offers a comprehensive total rewards package: 2023 VHA Total Reward$ of a Social Worker Career Flyer.pdf Program Management (25%) The incumbent serves as the PCT program manager/supervisor and has delegated authority to oversee the day-to-day functioning for the PCT Program including the following: a. Fidelity to the recovery model and rehabilitation standards: The Supervisory LMFT is responsible for ensuring that the staff of the PCT program adheres to the principles and practices of the mental health recovery model. The incumbent will see to it that staff are trained in evidence-based recovery services and promote staff's implementation of these services within the PCT program. The incumbent will ensure that program services meet accreditation requirements and are compliant with regulatory and accountability standards such as those set forth by CARF and Joint Commission. b. Design, implementation, and evaluation procedures: The Supervisory LMFT will be responsible for overseeing the design, implementation, and evaluation of PCT services consistent with evidence-based best practices in psychiatric recovery and rehabilitation. Specifically, the incumbent will oversee the development of program activities, services, record-keeping, schedules, policies, evaluation procedures, marketing brochures, educational resources, etc. The incumbent will be responsible for initiating PCT goals and strategic plans and monitoring progress towards these ends. The incumbent will serve as the leader of the PCT treatment team and convene PCT staff meetings and other meetings to promote effective functioning of the PCT unit. c. Maintaining relationships: The Supervisory LMFT will be responsible for marketing the PCT program to other programs, departments, and stakeholders and develop/maintain relationships with service line and supervisory staff. The incumbent will seek to identify internal and external customer needs and sets forth procedures to meet these needs. d. Ensuring competency of staff: The Supervisory LMFT is responsible for identifying and monitoring the ongoing training needs of staff and making provisions for staff development and education. The incumbent will monitor the competency of staff, including state licensure and continuing education hours. The incumbent will complete staff performance evaluations, ensure that all staff adheres to professional standards and policy, and provide group and individual supervision to the multidisciplinary PCT team. e. Hiring of PCT staff: The Supervisory LMFT is responsible for leading efforts to recruit and hire PCT staff. The incumbent will be responsible for convening interview and selection committees. f. Quality assurance: The Supervisory LMFT will monitor the quality of services in the PCT program including factors such as efficiency, effectiveness, and timeliness. The incumbent will develop and monitor quality indicators and review workload data from encounters. The incumbent will track and modify as necessary staffing patterns and work assignments. The incumbent is also responsible for identifying gaps in the delivery of PCT services and taking corrective actions. Direct Patient Care (75%): The Supervisory LMFT will oversee the referral process to the PCT program. The incumbent will be responsible for answering consults, conducting intakes and assessment procedures, and referring veterans to other PCT staff for appropriate services. The PCT Program Manager provides functional assessment, triage, brief intervention, education and consultative services regarding a wide range of mental health and behavioral medicine concerns. The Supervisory Social Worker uses population-based practice management strategies and maintains competences in the following core domains. a. Documentation skills: 1) Writes clear concise notes, generally ½-1 page long, with explicit impression, recommendations and plan 2) Notes document curbside consultation results 3) Notes are completed within 24 hours b. Administration: 1) Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces, as endorsed by supervisors. 2) Participates in support of OBVAMC and Mental Health administrative and performance improvement activities, e.g., by taking on assigned projects and serving on committees. 3) Completes required clinical and administrative documentation in a timely manner and in accord with governing regulations. c. Academic/Teaching/Training: 1) Supervises students in accord with training program policies and accrediting agency requirements. 2) Provides staff and student didactic training and consultation as requested in content areas of scholarly and/or clinical expertise. d. Research / Program evaluation May participate in program evaluation and/or research activities. Work Schedule: 8:00am-4:30pm, Mon-Fri Telework: Available, Ad Hoc Only Virtual: This is not a virtual position. Functional Statement #: 000000

Requirements

Qualifications

Applicants pending the completion of training or license requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Education. Candidates must meet one of the following: (1) Hold a master's degree or doctoral degree in marriage and family therapy from a program approved by COAMFTE, OR (2) Hold a master's degree or doctoral degree in marriage and family therapy from a MFT program from a regionally accredited institution, OR, (3) Hold a master's degree or doctoral degree in a comparable mental health degree (Licensed Professional Mental Health Counselor, Social Work, Psychiatric Nursing, Psychology, and Psychiatry) that meets the current VA qualification standard of that profession. Note: A doctoral degree in marriage and family therapy from a COAMFTE approved program is considered to be a comparable mental health degree. Licensure. Persons hired or reassigned to MFT positions in the GS-0182 series in VHA must hold a full, current, and unrestricted MFT license to independently practice marriage and family therapy in a State. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations: Marriage and Family Therapist (Program Manager), GS-13Experience, Education, and Licensure: In addition to the basic requirements, completion of one year of progressively responsible assignments and experience equivalent to that equivalent to the GS-12 grade level which demonstrates knowledge, skills, and abilities that are directly related to the specific assignment. MFT Program Manager must have graduated from a COAMFTE approved program OR have passed the Association of Marital and Family Therapy Regulatory Board (AMFTRB) examination. MFT Program Manager must have five years of post- licensed clinical experience in family systems theory/therapy and must demonstrate possession of advanced practice skills and judgment, demonstrating progressive professional competency and expertise. MFT Program Manager must have an American Association for Marriage and Family Therapy (AAMFT) Approved Supervisor credential. Demonstrated Knowledge, Skills and Abilities (KSAs) for GS-12 Marriage and Family Therapist (Program Coordinator): Ability to organize work, set priorities, meet multiple deadlines, delegate tasks and facilitate team building. Ability to manage and direct the work of others to accomplish program goals and objectives. Ability to devise innovative ways to adapt work operations to new and changing programs, to develop staffing and budget requirements, and to translate management goals and objectives into well- coordinated and controlled work operations and ensure compliance with pertinent VHA policies. Ability to establish and monitor performance priorities according to standards and program evaluation criteria. Knowledge of family systems theory/therapy in coordination of family programs. Demonstrated Knowledge, Skills and Abilities (KSAs): In addition to meeting the KSAs for GS-13 grade level, the candidate must demonstrate all of the KSAs below: Skill in assessing qualifications and abilities of current and prospective employees to include staff performance evaluation and may include evaluations of lower-level assignments and support staff. Ability to facilitate professional development of other MFTs across programs/or locations (i.e. CBOC, outpatient clinics, etc.) and guide them in current practice guidelines. Ability to collaborate with leaders of other disciplines within facilities, the community, VISN, and VACO. Skill in managing and directing the work of others to accomplish program goals and objectives, reporting requirements and the ability to devise ways to adapt work operations to new and changing programs, staffing and budget requirements. This includes knowledge of VA policy and procedures as well as fair, principled and decisive leadership practices. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. Ability to clinically supervise in areas related to the provision of marital and family therapy services to accomplish organizational goals and objectives. Preferred Experience: Management experience preferred Reference: VA HANDBOOK 5005/101 PART II APPENDIX G44.The full performance level of this vacancy is GS-13.Physical Requirements: Light lifting/carrying (under 15lbs); Reaching above shoulder; Use of fingers; Both hands required; Walking (1 hours); Standing (1 hour); Repeated Bending ( 1 Hour); Ability for rapid mental and muscular coordination simultaneously; Near vision correctable at 13" to 16" to Jaeger 1 to 4; Far vision correctable in one eye to 20/20 and to 20/40 in other; Hearing (aid may be permitted).

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Devonia Hilton
• Phone: 910-644-0147
• Email: [email protected]