This position is located in the Office of Finance and Management, All of Us Research Program, within the NIH Office of the Director. The incumbent of this position serves as a senior IT Specialist within the OF&M, with responsibility for providing leadership, direction, and oversight to other staff in delivering IT support services to the All of Us Research Program.

Duties

Lead the team in: identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and, ensuring that each employee has an integral role in developing the final team product; Analyzes, designs, develops, customizes, and implements a wide range of complex hardware and software to support large-scale LAN/WAN systems including protocols, management systems, communications controllers, bridges, routers, and other network devices that support extensive operations. Conducts long-range planning and analysis of LAN system needs for growth and expansion. Provides technical advice to senior management concerning LAN management issues. Performs feasibility studies to develop the appropriate information systems. Reviews proposals for change. Analyzes data and compares alternatives based on factors such as cost, time, and necessity. Recommends changes. Oversees the design, development, implementation, and administration of IT systems that meet the current and future business requirements of the All of Us Research Program. Serves as the project manager for cross-functional non-awardee IT projects, collaborating directly with Program stakeholders and project sponsors to ensure that project execution meets stakeholder needs. Leads the All of Us information technology infrastructure library (ITIL) framework. Maintain program and administrative reference materials, project files and relevant background documents and make available policies, procedures, and written instructions from the supervisor, maintain current knowledge to answer questions from team members on procedures, policies, directives, etc.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

In order to qualify for the IT Specialist, GS-2210-14 position, you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that you possess each of the following four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must demonstrate in your resume that you have at least one (1) year of qualifying specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, typically gained in the IT field or through performing IT related tasks such as: performing technical analysis to diagnose and resolve IT configuration or integration issues and identify problematic trends and patterns; developing customer support policies, procedures, and standards for use in providing customer support; leading a team in IT systems development projects from design to support including plan and schedule development, estimating resource requirements, defining milestones and deliverables, and defining post-implementation support requirements; evaluating specifications and features of new products, performing product comparisons, feasibility and cost benefit analyses, and performance and compatibility testing; and making recommendations for future implementation of IT products and services to management. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12129829

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Dr Bethesda, MD 20892 US
• Name: Melisa Miller
• Phone: 301-451-1823
• Email: [email protected]