You will serve as a Transportation Assistant (Counselor) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) Store Front Section of NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE.

Duties

You will communicate with customer service team (CST) peers, customers, industry, and other services and agencies as required. You will review orders and determine the extent of entitlements and eligibility of shipments, drayage or temporary/ non temporary storage of household goods at government expense. You will review and finalize DD form 1299, application for shipment and/ or storage of personal property, for member/ employee signature and compile with all required documents for shipment. You will conduct the majority of inspection by telephone; inspections will occasionally be performed at the member’s/ employee’s residence or at the TSP’s warehouse.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector performing transportation assistant (counselor) work that requires utilizing a standardized knowledge of transportation modes and traffic management policies to provide counseling and quality services to military and civilian service members incident to movement of household goods. Provide counseling and entitlements in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods, unaccompanied baggage, privately owned vehicles, boats, and mobile homes. Communicate with members/ employees, their dependents or agents to elicit their shipping needs and services desired. Experience applying a knowledge of transportation computer systems and ability to identify needs and problems using automated information system. Example of specialized experience may include: 1. Explain shipments and storage options, excess cost, special procedures for shipments under various types of orders, approximate transit time, member/ employee as well as transportation service provider (TSP) responsibilities, claims procedures and other information, relevant to the shipments/ Storage of personal property. 2. Ensure that the work of TSP's and or contractors engage in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations. 3. Execute personal property shipment management including household good entitlements, personal property, counseling, inbound and outbound shipment management, non-temporary and temporary storage, including storage entitlement, mover's liabilities and procedures for processing loss and damage claim. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

Successfully completed one full year of graduate level education that is directly related to the position being filled.
https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE Building 110 Yorktown Rd Jacksonville, FL 32212-0097 US
• Name: Department of Navy EIC
• Email: [email protected]