The Program Support Assistant (ADPAC) is a lead position within the Medical Service of the New York Harbor Healthcare System, Brooklyn Campus. The service is comprised of multiple sections located in Brooklyn, the outpatient clinic at St. Albans, and at the Staten Island CBOC.

Duties

The incumbent is responsible for initiating all computer access requests for employees in the EPAS system and will conduct periodic inspections of assigned menus in VISTA and CPRS, as directed by the ISO. Acts as a PIV sponsor whose responsibility it is to manage and sponsor new applicants for ID cards and badges and those whose PIV cards have expired. Acts as the backup timekeeper for the service, which includes posting timecards, entering in corrected timecards, tracking comp time, within the time limits set by the Administrative Officer and Payroll Department. Serves as the TMS liaison with the TMS office, whose tasks involve running reports to assess training deficiencies and inputting CME training for credit. Serves as the primary focal point for tracking, analyzing, and interpreting a variety of different metrics, which requires monitoring reports in VISTA, VSSC, VISN Data Warehouse, and other applications. Routinely runs and monitors the Encounter Action Required Report (EARR), Consult Tracking Reports, CUSS, Access, and ICB reports to ensure compliance with VISN and Central Office guidelines, reporting issues to the Administrative Officer. Distributes work to each Program Support Assistant and assure timely accomplishment of the assigned workload, for their respective areas. Reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepare production reports as requested. Receive telephone and personal calls, and personally handles many matters and questions including answering substantive questions not requiring technical/clinical knowledge. Works with providers to block and cancel clinics, as requested. Coordinate clinic (grid) changes with the appropriate individual(s) and will work with assigned MSAs to ensure that all patients are rescheduled prior to implementing changes. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD21W63O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/17/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of Microsoft Word, Excel, Outlook, VISTA, SharePoint, EPAS, and PIV to perform administrative functions. Knowledge of agency, department, NYHHS, VISN, and VHA regulations, directives, memorandums to assist in interpreting, revising and implementing where necessary. Knowledge of policies, procedures, guidelines, standards and criteria pertinent to the Medical Service including Joint Commission. Knowledge of outpatient scheduling rules and business practices, which is applied to auditing outpatient appointments for the Medical Service. Customer relations, securing materials, organizing and actively participating in meetings, activities, and programs. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServicePlan and organize workProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Most of the work is performed while seated and is primarily sedentary. However, the incumbent may frequently walk to various areas within the Medical Service or other offices throughout the Medical Center, carrying light items such as office supplies and files. Infrequent travel may be required to the other campuses for the purpose of occasional meetings and training. Transportation will be provided by VA shuttle service. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: Sophia Flores
• Phone: 708-200-3154
• Email: [email protected]