This position will be assigned to the JBSA Lackland Lodging .This is a regular part-time category position with guaranteed 20 hours per week, may work up to 40 hrs./week. Employees appointed to a regular category position are eligible for benefits.

Duties

Directly responsible for all aspects of lodging groups that uses over 10 or more rooms. Coordinates a wide variety of details, including but not limited to, room assignment, provision of special support items, and requirements for groups staying in quarters on and off base. Because of the type of operations and high level of guests, constant demands are made by short notice visitors and changes in priorities and plans. Reviews the arrival list and other documents for reservations and blocks rooms when necessary for protocol or early arrivals. Works closely with reservation on group bookings. Develops and maintains relationships with client after group has been blocked. Confirms in writing to the client and all affected departments all requirements with weekly group resume. Monitors room blocks and pick-up for all groups through room lists and cut-off dates for all bookings. Assist lodging staff with tours of the facilities. Assists in budget process for projected group reservations. Works closely with Housekeeping Managers to insure availability of clean room and quality and appearance of items such as furniture, room equipment, curtains, carpets, bedding and linen, etc. Inspects room and insures any corrections are made before guest arrival. Provides expert advice to Lodging Manager protocol matters. Coordinates with Protocol and Reservations on long range planning for all group requirements. Establishes a calendar of events for advanced scheduling, visits, conferences and ceremonies, etc. Attends meetings with Protocol. Personally greets groups and presents a neat, professional appearance at all times. Maintains records in all group quarters to track usage, problems and requirements, etc. Maintains friendly, helpful and welcoming attitude and atmosphere for guests at all times. Solves guest problems and concerns at the lowest possible level and gives priority to resolve them quickly and discreetly. Maintains close coordination with Guest Service Managers and staff, Housekeeping Managers and staff, and proper protocol for all situations. Interacts and follows up with General Manager on a daily basis. Uses computer to record and track information. Ensures proper verbiage is used when answering the telephone. Irregular tour of duty to include evenings, weekends and holidays. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12155066

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position is subject to a pre-employment physical, screening, and random drug testing.
• This position requires the incumbent to have a valid driver's license.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/17/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: . Must be able to work in a fast-paced/customer service oriented environment, respond flexibly to high level demand/changes of programs; perform duties under pressure and meet deadlines in a timely matter; work as part of a team or complete assignments independently; take instructions from supervisors; exercise problem solving, forecasting, profit /loss concepts and variances; attention to detail and strong planning and organizational skills. Knowledge, Skills and Abilities (KSA's): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of military/civilian protocol regulations, methods, practices and good writing/verbal communication skills. **NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s) **Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBSA Lackland Sustainment Services Flight 802 FSS/FSCN, 415 B Street East, Bldg 598 Randolph AFB, TX 78150-4424 US
• Name: JBSA Lackland NAF HR Office
• Email: [email protected]