About the Position: Work occurs in office, clinical and computer room environment, with the majority of work to be accomplished during the clinical work hours M-F 0700 thru 1600. Some work will need to be accomplished before or after clinic hours or on the weekend, so as not to impact patient care. Recruitment Incentive: May be Authorized Relocation Incentive: May be authorized, Advanced Leave Accrual: May be authorized. Advanced In-Hire: May be authorized.

Duties

Serve as an Information Technology (IT) Specialist responsible for wide range of duties supporting the mission and functions of the organization. Prepare, analyze and edit standards and procedures to ensure that plans and policies developed are appropriate for all DHA organizations and meet DHA compliance. Advise staff, including functional area specialists, on all types of information management and IT process matters. Maintain knowledge of data management and data standardization, and they must possess the ability to monitor, evaluate, and document problems. Monitor, evaluate, and document problems, recommend corrective actions, and monitor resolutions of IT projects and initiatives.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• May be required to perform duties via telework during extreme weather or other installation closings.
• Call back and emergency duty are regular requirements of this position.
• Require possessing or able to obtain a valid driver's license prior entrance on duty.
• This position requires a CompTIA "Security+" Certification IAW DoDD 8570.01M.
• DoD 8570 IAM Level III Certification required within 6 months of entry to duty.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. This Position is being filled at the GS-11 target GS-12 level. Duties described reflect the full performance GS-12 level. Duties will be performed in a developmental capacity under supervision. Management may select at either grade with the full performance being at the GS-12 level. Basic Requirement for IT Specialist (Policy and Planning) (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: GS-11 Specialized and Other Experience: To qualify your resume must clearly describe on your resume one year of experience that is related to the work of the position to be filled, which includes: assisting in the development of IT project plans, implementing IT policies/procedures, and providing IT project management recommendations to customers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. GS-12 Specialized and Other Experience: Your resume must describe one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position which includes: providing technical or professional IT advice and recommendations to customers; evaluating the impact of business needs or changes on current IT programs and policies; ensuring compliance with IT plans, policies, or architectures; and evaluating processes or procedures to identify opportunities to gain efficiencies. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11) . GS-12: you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. You will be evaluated on the basis of your level of competency in the following areas: Communications Security ManagementInformation Technology Policy and PlanningStrategic Thinking GS-11 Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09). GS-12 Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83ED DHA PUGET SOUND MKT-OAK HARBOR DO NOT MAIL Oak Harbor, WA 98278 US
• Name: Army Applicant Help Desk