This position is located in the DoD Office of the Inspector General, Office of the Chief Information Officer (OCIO), Digital Workplace Services (DWS) Directorate. The incumbent is a Supervisory Information Technology Specialist that performs duties as the Unified Communications (UC) Division Chief. The incumbent serves as a leader and is responsible for providing direct support and services to the OIG workforce while supervising OCIO's voice, video and mobility teams.

Duties

Direct oversight of OCIO’s voice, video and mobility teams. Responsible for collaborating with the Director DWS, OCIO leadership team and other applicable stakeholders to develop the technical direction for Unified Communications. Provides advice to the DWS Director in the areas of Unified Communications related to digital workplace processes, personnel, and support contracts. Responsible for contributing to the development of technical strategies that align to OIG or OCIO goals and objectives. Responsible for managing strategic relationships with OIG customers, end-users as well as external partners (if applicable). Responsible for establishing and defining service level agreements (SLAs) for service offerings, as well as reviewing and negotiating or adjusting SLAs at times to meet specific customer needs. Oversee a broad range of specialized Unified Communications engineering tasks and projects that will be prioritized in coordination with OCIO leadership and executed based on immediate and future OIG mission requirements and impact on IT operations. Responsible for ensuring the Unified Communications Division coordinates and supports OCIO’s Enterprise Architecture (EA) with developing and maintaining applicable architecture artifacts. Responsible for working with OCIO teams to ensure the Unified Communications teams supports the development and maintenance of OCIO service catalog(s) to best communicate services, costs, benefits, etc. to the OIG. Oversees the resolution of incidents and problems associated with DWS by coordinating with OCIO teams or vendors/contractors as necessary to diagnose problems and identify appropriate fixes or solutions. Engages with the OIG customers as needed to manage expectations on IT service availability, usage, satisfaction, and derived benefits. Supports the lifecycle management, manages the budget of all Unified Communications IT infrastructure assets, and coordinates with the IT Asset Management team and/or OCIO’s Budget Execution team to procure new assets or recapitalize existing assets. Supports the communication of OCIO services and service value to the OIG, along with how OCIO operationally supports their goals and objectives. Collaborates with all other OCIO teams to ensure communication for rollouts and resolution of issues.

Requirements

• Must be a U.S. Citizen.
• Position has been designated as Special Sensitive. Incumbent is required to obtain and maintain a Top Secret / Sensitive Compartmented Information security clearance.
• Males born after 12-31-59 must be registered or exempt from Selective Service (see http://www.sss.gov).
• You may be required to complete a financial disclosure (OGE-450).
• Incumbent is required to submit to urinalysis to screen for illegal drug use prior to appointment and is subject to random drug testing for the duration of service with DoD OIG.
• Current DoD civilian employees are not required to submit to drug testing if moving from one Testing Designated Position (TDP) to another with no break in service, unless deemed appropriate on a case-by-case basis.
• The incumbent must adhere to the DoD Standards of Conduct.

Qualifications

Applicants must demonstrate that they meet the Basic AND Minimum Qualification requirements as noted below. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. For entry at the GS-14 level, status applicants must have served 52 weeks as a GS-13 or equivalent or higher grade, in the Federal Service. Specialized Experience: Specialized Experience for this position consists of having one year (52 weeks) of specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service. Specialized Experience is defined as: Demonstrated experience performing duties in managing Unified Communications operations to include voice, video and mobility services. Managing personnel to include recruitment, hiring, performance, and awards; planning and directing customer service programs; ensure IT services are delivered in accordance with agreed business requirements in conjunction with customers and stakeholders; monitoring Service Level Agreements (SLA) and validating with customers that the service agreement meets the mission of the organization; and expert communicator, both verbal and written, and able to prepare and brief professional quality presentations. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions: http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. Paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social) is qualifying. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience. Qualification and time-in-grade requirements must be met by the closing date of this announcement. Applicants who have held a non-temporary General Schedule (GS) position within the last 52 weeks must meet the time-in-grade restriction.

Education

Education cannot be substituted for experience at this grade level.

Contacts

• Address DoD OIG - MISSION SUPPORT TEAM 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: Betty Carreiro
• Phone: 703-602-0023
• Email: [email protected]