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Duties

WHAT IS THE ONLINE SERVICE (OLS) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions 6 Vacancies will be filled in the following specialty areas: Content Strategy The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Conduct projects from conception to launch by applying content design and development skills such as marketing, communications, writing and editing. Demonstrate an understanding ofcontent usability by identifying issues. Lead and support digital projects through their full life cycle and help with project proposals and plans, scope definitions, research, recommendations of approach and final implementations. Develop digital solutions in the context of larger projects. Identify needs and opportunities to improve customer experience and support the development of new concepts, processes and strategies. Consult with appropriate experts in digital content to present agency information online in the most effective, factual and user-friendly manner.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE GRADE-9: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Experience using digital technologies to present information to the public. Experience with analytical techniques, principles, concepts, theories and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch. Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, to communicate proposals to partners across the organization, and to consult and coordinate with subject matter experts to ensure the organization's website meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit topics for the general public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work with peers to implement recommendations that require changes in established procedures. OR You may qualify based on education as follows: A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR 2 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study OR LL.B or J.D., if related. OR You my qualify with anequivalent combination of graduate education and experience. SPECIALIZED EXPERIENCE GRADE-11: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience using digital content development and design, editorial, information architecture, data transparency, and digital technologies in order to present an organization's information to the public. Experience with analytical techniques, principles, concepts, theories, and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch. Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, communicate proposals to partners across the organization, and consult and coordinate with subject matter experts to ensure the organization's site meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit topics for the public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work with peers to implement recommendations that require changes in established procedures. OR You may qualify based on education as follows: A Ph.D., or equivalent doctoral degree in a related field of study OR 3 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study OR LL.M., if related. OR You my qualify with an equivalent combination of education and experience. SPECIALIZED EXPERIENCE GRADE 12: To be minimally qualified for this position at the GS-12 level, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: Experience using digital content development and design, editorial, information architecture, data transparency, and digital technologies in order to present an organization's information to the public. Experience with analytical techniques, principles, concepts, theories, and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch. Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, effectively communicate proposals to partners across the organization, and consult and coordinate with subject matter experts to ensure the organization's site meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit complex topics for the public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work effectively with peers to implement recommendations that require changes in established procedures. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address OLS - Strategy and Finance 1111 Constitution Ave NW Washington, DC 20224 US
• Name: IRS Kansas City External
• Email: [email protected]