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Job opening: Program Support Assistant

Salary: $42 022 - 54 625 per year
Published at: Sep 22 2023
Employment Type: Full-time
The John J Pershing VA Medical Center is currently seeking a Program Support Assistant for Poplar Bluff, MO.


This position is a Program Support Assistant (PSA) under Patient Care Services (PCS), in direct support of the Associate Director Patient Care Services (ADPCS), Chief Nurses for Ambulatory Care, Community Care and Specialty Care as well as providing crosscoverage to any Service under the office of the Associate Director for Patient Care Services (ADPCS), a member of the Executive Leadership Team, to provide support to all programs and Services as needed. Duties include but are not limited to: Reviews manning documents, creates, and submits recruitment packages for new and vice positions, enters employee actions into the Manager Self Service website, follows up on actions, prepares communications, and reviews policies. Manages time and leave in VATAS for Patient Care Services and provides support to timekeeping staff for all units assigned. Provides current leave policies and procedures to assist in decision making, reviews employee leave usage for trends, and creates various reports to assist in the management of manning documentation. Serves as the subject matter expert in the AcuStaf scheduling software providing counsel and training to the Service Chief and managers; runs various staffing reports for overtime, scheduled hours, prohibited hours, and performance management. Assigned as the primary administrator for the Service in Temp Trak refrigeration monitoring system, also provides support to all other Services in a primary or supportive role. Maintains the Service Chief's calendar, ensuring that all necessary meetings and appointments are scheduled appropriately. Schedules and sets up virtual meetings on Microsoft Teams, WebEx, or any current software. Develops virtual work sites for managers and Service Chief to share documentation, meet, and maintain open communications. Creates responses to suspense actions, congressional reports, and any other miscellaneous reports. Conducts annual inventory of the equipment assigned to the Service. Responsible for a wide range of data and information analysis as it pertains to various PCS programs. Extracts data from internal and external collection points such as data warehouses, VSSC, VISTA, or locally developed tracking mechanisms to develop comprehensive processes designed to track and trend data related to administration and patient care operations. Develops electronic, long-term performance monitoring tools that show what metric is being tracked, how the information is collected, what the acceptable standards are and how the Service is performing in relation to those standards to provide PCS Leadership with real time data on their programs. Helps with recruitment by coordinating selection panels, making appointments, preparing materials for interviews, organizing, and retaining interview questions and rating grids, and maintaining files. Develops an annual list of Title 5 and Hybrid Title 38 employees who require a performance appraisal. Conducts a quality review of all appraisals to ensure they are accurately completed. Ensures all markings are made correctly and match with overall ratings, narratives are done, and all signatures acquired. Forwards all performance appraisals to the Executive Assistant for PCS for final review. Work Schedule: Mon-Fri 8am-4:30pm Telework: Ad hoc only Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD096460 Financial Disclosure Report: Not required



To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS6 position you must have served 52 weeks at the GS5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week.. You will be rated on the following Competencies for this position: Administration and ManagementClericalCustomer ServiceData Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary; however, there is a certain amount of mobility (walking/standing) associated with this position to physically visit the site locations of users. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.


  • Address John J Pershing VA Medical Center 1500 North Westwood Boulevard Poplar Bluff, MO 63901 US
  • Name: Rebecca Hampton
  • Phone: 573-413-3921
  • Email: [email protected]


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