This position is located in the Disability Rights Section. As an Equal Opportunity Specialist, you will be responsible for the day-to-day duties of DRS's Intake Unit, which processes all incoming mail and complaints received under titles II and III of the ADA.

Duties

The incumbent will serve as a Equal Opportunity Specialist. Duties include, but are not limited to: Handle calls from individuals who wish to check the status of complaints filed with the Section. Provide support in training and guidance for DRS staff on the Division's complaint database use and capabilities, when necessary. Use Section software proficiently, including Microsoft Office, Adobe Acrobat, and various database management systems. Create, review and revise documents in PDF and other formats to ensure that they are Section 508 compliant. Complete FOIA and Privacy Act requests including researching, analyzing, and evaluating data for response to requests. Serves as FOIA liaison to the Division's FOIA office and tracks FOIA requests to ensure timely and accurate processing. Provide support and oversight for all processes involved in the receipt, collection, control, dissemination, storage, retrieval, protection, and disposition of records received, generated, and utilized by DRS.

Requirements

Qualifications

Specialized Experience Requirements Specialized experience for the GS-09: You must have one (1) year of specialized experience that has equipped you with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-07 level in the Federal service, public or other private sectors. Specialized experience for this position includes all of the following: Experience searching and updating database management systems. Experience reviewing and drafting responses to customer complaints and inquiries. Experience providing customer service support. Experience creating documents using Microsoft Office. OR You may substitute education for specialized experience as follows: - a master's or equivalent graduate degree; OR - 2 full years of progressively higher-level graduate education leading to such a degree; OR - LL.B. or J.D., if related. OR Combination of Experience and Education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Specialized experience for the GS-07: You must have one (1) year of specialized experience that has equipped you with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-05 level in the Federal service, public or other private sectors. Specialized experience for this position includes all of the following: Experience searching and updating database management systems. Experience reviewing and drafting responses to customer complaints and inquiries. Experience providing customer service support. OR You may substitute education for specialized experience as follows: -one full year of graduate level education; OR -Superior Academic Achievement based on a bachelor's degree that is demonstrated through class standing (upper 1/3 of class), or grade point average (3.0/4.0 overall or 3/5/4.0 in major, or election to membership to a qualifying nation scholastic honor society. Note: One year of full-time graduate education is considered to be the number of credit hours that the school I attended has determined to represent one year of full-time study. If that information cannot be obtained from the school, 18 semester hours is considered as satisfying the one year of full-time study requirement. OR Combination of Experience and Education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement - please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants applying for a grade higher than the grade you currently hold, must provide an SF-50, which shows type of service appointment, tenure group, grade, and salary. Your SF-50 Form must also show the length of time you have been in your current/highest grade (examples of appropriate SF-50s include Promotions, Within Grade/Range Increases, and SF-50s over one year old). No award SF-50s will be accepted. Current Civil Rights Division employees are not required to submit an SF-50. All qualifications, time-in-grade, and education requirements (if applicable) must be met by the closing date of this announcement and clearly documented in your resume. YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. If you are using experience to meet all or part of the qualification requirements, please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Education

This position does not have an education qualification requirement.

Contacts

• Address Civil Rights Division 950 Pennsylvania Ave. NW Washington, DC 20530 US
• Name: Robin Hofmann
• Phone: 202-710-7648
• Email: [email protected]