The incumbent serves as the Program Support Assistant (PSA) for the Remote Patient Monitoring-Home Telehealth Program which is aligned under Telehealth Services and Patient Care Services. The PSA performs a variety of clerical and administrative support duties for Telehealth Services and performs office automation support using multiple automated programs and software such as SharePoint, databases, spreadsheets, word documents and graphics in support of the clerical and administrative work.

Duties

Major duties include but are not limited to: Maintains inventory of office supplies Runs inventory reports for accuracy of assigned fees and equipment and processes reproduction requests Maintains calendar of appointments, meetings, conferences, and other scheduled activities Records meeting minutes Develops and maintains reports using spreadsheet software Receives and processes documents and reports in accordance with established procedures Maintains and organizes database with patient information and office records Accurately collects, enters, and manages patient and program data Routinely completes tasks such as scheduling and rescheduling appointments, mailing appointment reminders, and informing the RPM-HT team of any cancellations Works one on one with patients and vendors to ensure communication is completed for daily patient needs Addresses and resolves administrative issues independently Directs patient calls to appropriate staff Ensures documentation in the Electronic Health Record reflects accurate conversations with Veterans, families, and other members of the healthcare team and follows up as needed Performs other related duties as assigned Work Schedule: Monday-Friday, 8:00a-4:30p or 7:30a-4:00p Position Description Title/PD#: Program Support Assistant (OA)/PD306730 Physical Requirements: The work is mostly sedentary in nature. Typically, the employee sits comfortably to do the work. However, there is walking; standing; bending and carrying of light to medium weight items such as equipment/devices, papers, books, etc. often walking up and down flights of stairs across the VA campus.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet specialized experience within 30 days of the closing date of this announcement, 09/25/2023. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Use Microsoft applications (Outlook, Word, Excel, Access, Teams, Etc.); Collect, compile, and track data from various sources; phone and in-person contact for internal and external customers and patients seeking information; Develop and maintain reports; Manage calendar and agendas; Schedules appointments and updates electronic health record. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week. Please note: In addition to meeting experience requirements, applicants for this position must show possession of the following proficiency: ability to type 40 words per minute. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Preferred Experience: Previous administrative experience required. Must have working knowledge of electronic medical modalities and Microsoft applications including Outlook, Word, Excel, Access, and Teams. Must have experience with using the electronic health record. Experience with customer service and patient communication. Performs office automation support using multiple automated programs and software such as SharePoint, databases, spreadsheets, word documents and graphics in support of the clerical and administrative work. Knowledge of medical terminology. Documentation in the Electronic Health Record (EHR). You will be rated on the following Competencies for this position:ClericalCustomer ServiceInterpersonal SkillsLearningPlanning and EvaluatingSelf-ManagementTeaches OthersTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Roseburg VA Medical Center 913 Northwest Garden Valley Boulevard Roseburg, OR 97471 US
• Name: Gabriella Granderson
• Phone: (281) 928-2981
• Email: [email protected]