About the Position: Position may be filled as a temporary promotion or temporary reassignment not to exceed ONE YEAR by a current permanent Army Employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition. Position may be filled as temporary appointment not to exceed ONE YEAR, if candidate is not a current permanent Army employee. Temporary appointments may be extended up to a maximum of three years.

Duties

exercise tact, sound judgment, discretion, and a vast knowledge of laws, policies, regulations and procedures in verbally advising and assisting the customers Responds to telephonic inquiries based on accumulated knowledge of research, as content requires Performs intensive research of obsolete and occasionally obscure laws, precedents, and other regulatory material and the requirement to make judgment calls when the evidence is missing Verifies accuracy of information being cited and quoted in replies, regulations and directives, and their application to specific inquiries with key personnel in order to obtain a fully responsive and factual reply Edits material and makes necessary corrections in grammar, punctuation, spelling, and format. applies typing skills and knowledge of a limited range of the functions and procedures used in word processing and, if needed, other software to create and edit various standardized documents uses basic functions and procedures used in spreadsheet software to execute several different routine operations actively participates on team building activities, including consensus decision making, group/team problem solving, development of team objective, and process improvement activities Assisting team members and responding constructively to views expressed by others Analyzes written correspondence to determine action to be taken, the extent of research required, and the source from which to obtain information and the facts to provide a full comprehensive reply initiates or responds to requests for factual data or documents relating to military personnel files, status or transactions, or to inquiries regarding regulatory requirements

Requirements

• This is a Temporary position intended to last 1 year. A temporary position may be extended to a maximum of three years and may be terminated at any time during the duration of the appointment, depending upon the needs of management.
• This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must obtain and maintain a secret security clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Interagency Career Transition Assistance PlanMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience Specialize experience is defined as one year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes experience working with Military Personal Actions, Employee processes, coordinates, validates, and ensures effective operations of one or more military personnel programs, records management, and information management. Develops, updates, and maintains procedural and policy guidance, including distribution policy. Performs and validates all tasks associated with personnel actions, awards and installation support programs. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityAttention to DetailCustomer ServiceDecision MakingFlexibilityIntegrity/HonestyInterpersonal SkillsLearningPersonnel Action Processing and RecordkeepingReading ComprehensionReasoningSelf-ManagementStress ToleranceTeamworkTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some Federal jobs allow you to substitute your education for required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone. Substitution of education for experience is NOT permitted.

Contacts

• Address DM-APF-W6ED24 THE ADJUTANT GENERAL DIRECTORATE DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk